Scheduler / Customer Service

21 hours ago


Sutherland, Australia Southside Staffing Solutions Full time

**DO YOU LOVE DEALING WITH THE ELDERLY, DISABLED & THE FRAIL IN THE COMMUNITY?**

**AMAZING OPPORTUNITY TO MAKE A DIFFERENCE IN PEOPLE'S LIVES WORKING FOR THIS NOT FOR PROFIT ORGANISATION.**

**THE POSITION**:
Reporting directly to the Operations Manager, this position requires excellent customer service and administration skills.

The main focus of this role is to despatch drivers & ensure they align with customer bookings and requirements.

**RESPONSIBILITIES**:

- Scheduling drivers to allocated runs and vehicles
- Communicate with drivers regarding routing and allocations
- Problem solving
- Liaise with customers regarding changes to bookings
- Resolve scheduling and despatch issues
- Updating database
- Optimise vehicle and driver allocation to maximise fleet utilisation
- Manage data migration, system migration
- Operations analysis
- General administration duties

**SKILLS & REQUIREMENTS**:

- Knowledge of transport, route, or scheduling management systems
- Proven customer service skills
- Excellent verbal and written communication skills
- Ability to be patient when dealing with clients
- Have a caring nature and ability to communicate with a variety of people
- Strong technical and analytical skills
- High attention to detail

**SALARY**:$75-85K + Super (Depending on experience)

**HOURS**:Monday to Friday 8.00 am - 4.30 pm

**WORK TYPE**: Permanent Full Time


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