Customer Services Consultant

2 days ago

Sutherland, Australia Bupa Full time

**About the Home**

Bupa Sutherland is a modern care home located in the heart of the Sutherland Shire, 40 minutes south of Sydney, and is close to local shops, parklands and transport links. It consists of 144 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**About the Role**

As Customer Service Consultant, you will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across three core focus areas to ensure consistent provision of customer service:

- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by coordinating the admissions, welcome and settling in process, ensuring the best possible customer experience
- Support the Care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.

**Skills and Experience**
- Certificate IV in Business Administration is desirable and / or relevant skills training or
- Previous experience in rostering and the use of Kronos or payroll systems is desirable
- Well-developed administrative skills.
- Possesses good verbal and written communication skills.
- Strong interpersonal skills and a customer service focus.
- Possesses comprehensive computer knowledge (Microsoft Word and Microsoft Excel) or be required to use a computer on a regular basis.
- Effective time management and organisational skills

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.**

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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