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Customer Service Supervisor

2 weeks ago

Sutherland Shire, Australia Sutherland Shire Council Full time

Things We’ll
**Trust** You With:

- Differentiate our brand and customer service through the provision of an excellent customer experience.
- Build customer loyalty, develop a solid community reputation and educate the community about our service offerings to ensure the business continues to grow & have long term success.
- Be a positive brand ambassador.

Things You’ll **Do**:

- Manage the performance and outcomes of the Customer Service Officers across the Children’s Services business unit.
- Take accountability for all processes within the Customer Service team to ensure they meet legislative requirements and maintain currency.
- Take ownership of the customer experience including enrolments, fees and general enquires
- You will be responsible to extract data and provide timely reports and data relating to utilisation and debtors.
- Oversee the enrolment process, placements and ensures all officers work towards utilisation targets.
- Overseas the collection of fees across all centres and ensures all officers are implementing correct practices.

***Things You’ll **Be Proud** Of:

- Your demonstrated administration skills and ability for delivering exceptional customer service
- You will be passionate about children’s services.
- You will be a positive brand ambassador for Sutherland Shire Council.
- You will be part of an organisation which has our community at the heart of all that we do.

The **Fine** Print:

- **Package**:$79,108 gross p.a. plus superannuation
- **Hours of work**:12-month Temporary full-time opportunity - Working 35 hours per week, on rotating shift time 8:00 am - 4:00 pm and 9:00 am - 5:00 pm, with option of 19-day month flex-time arrangement.
- To benefit your wellbeing, you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Keen To
**Learn** More?
- Click on the link to check out the Position Description