Permanent Customer Service Officer

2 days ago

Sutherland Shire, Australia Sutherland Shire Council Full time

Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makes_
- a real impact in the local community? _Sutherland Council are on the lookout for friendly, proactive Customer Service Officers to join our Leisure Centres_
- Both permanent full time and part time opportunities available._

***:
**Why Join Us?**:
At Sutherland Shire Leisure Centres, we’re more than just pools and gyms — we’re a vibrant community space focused on health, wellbeing, and connection. As a Customer Service Officer, you’ll be the friendly face welcoming visitors, addressing their needs, and ensuring our centres operate seamlessly.

**What You'll Be Doing**:

- Be the first point of contact, delivering warm welcomes and lasting first impressions
- Handle customer enquiries, bookings, and payments using our digital systems
- Keep reception areas tidy, professional, and inviting
- Assist with customer feedback and help resolve issues with a smile
- Support daily admin tasks that keep our centres running like clockwork

**Who We’re Looking For**:
We want people who love people You’ll thrive in this role if you have:

- Experience in a fast-paced customer service or reception environment
- Great communication and conflict resolution skills
- Confidence using POS systems and handling transactions
- A calm, organised, and solutions-focused approach

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you

**Why Join Us?**:
At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we’re committed to your personal and professional growth.

Take the next step in your career and be part of a team that celebrates new ideas and solutions

Join our Team and Grow with Us
- **Interview date**:Interviews will be facilitated within two weeks of advert closing.
- **Package**:$58,545 - $61,927 (full time equivalent) gross p.a. plus 12% super.
- **Hours of work**:Permanent full-time (38 hours per week) with option of 19-day month flex time arrangement available.
- Permanent temporary 20 hours per week also available. Shifts available depending on the varying operational needs of the Leisure Centres.
- Applicants must be willing to work hours across a 7 day a week spread, across all 3 Leisure Centres, operating from 5am - 9pm (Monday-Sunday).
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
- Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events._

**About Us**:
If you want to make a difference and be part of a challenging and rewarding working environment, then joining us just might be the right career move for you Join a passionate and dedicated team covering a diversity of services, industries and occupations.
- At Sutherland Shire Council we do more than serve our community - we are our community. Our energy can be seen in everything we do. From having a can-do attitude, to embracing change and opportunities, being people-centred and working together as one.

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