Conference and Events Operations Manager

**Company Description**
Sofitel Melbourne On Collins stands as the pinnacle of luxury in the heart of Melbourne's vibrant city center. Combining French elegance with modern luxury, we offer unparalleled experiences for our guests, from exquisite dining to immersive cultural events.

Experience unparalleled luxury at the prestigious Paris End of Collins, nestled in the heart of Melbourne's vibrant theatre and business districts. Our exquisite 5-star hotel features 363 rooms, each offering breathtaking views of the iconic Melbourne skyline.

**Elegantly Chic Venue Spaces**:

- Explore our collection of 12 elegantly chic and versatile venue spaces tailored to meet your every need. Whether hosting grand events for up to 1,000 guests in our prestigious Grand Ballroom or conducting intimate executive meetings, each space is meticulously crafted to surpass expectations.

**Restaurants, Bars & Events venues**:

- ** No35 Restaurant**: Indulge your senses with sophisticated modern dining infused with vibrant contemporary French flair at No35 restaurant.
- ** Atrium Bar on 35**: Discover refined exclusivity as you savor unique signature cocktails amidst an elegant ambiance at Atrium Bar on 35.
- ** Club Lounge**: Immerse yourself in an elevated French joie-de-vivre experience at our exclusive Club Lounge, reserved for our esteemed club guests.

We are seeking an experienced and service-focused **Conference & Events Operations Manager** to join our team. This is an exciting opportunity for a passionate hospitality professional to play a pivotal role in the delivery of exceptional events and tailor made guest experiences.

In this hands-on leadership role, you will be responsible for overseeing the setup and servicing of function spaces, ensuring all details align with client specifications and function event orders. You will act as the key point of contact for clients, responding to queries and concerns to guarantee seamless service throughout every event.

**Key Responsibilities**:

- Supervise all aspects of function room setup and service execution
- Coordinate equipment hire and manage inventory in accordance with event needs
- Lead and support the events team to deliver an exceptionally high standard of service
- Communicate effectively with departments to ensure all operational needs are met
- Liaise with the kitchen to coordinate meal timings and ensure food quality
- Manage departmental rostering to align with business demands and control labour costs
- Oversee stock ordering and maintain tidy, secure storerooms
- Monitor and maintain event equipment, logging issues with Engineering
- Assist in other Food & Beverage outlets as needed
- Prepare accurate billing and post-event accounts
- Conduct regular performance evaluations and support staff development
- Forecast staffing requirements and prepare weekly schedules
- Collaborate closely with the Conference Sales team to ensure smooth transitions from sales to operations
- Support the Director of Conference & Events in developing promotional strategies to drive market share and repeat business

**Qualifications**
You are a natural leader with strong attention to detail, exceptional communication skills, and a passion for hospitality. You thrive in fast-paced environments and bring a proactive, solutions-focused approach to every challenge. Your ability to manage events from planning through to execution ensures clients return time and again.
**Additional Information**
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

**We offer our Heartists**:

- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels