National Operations Support Officer

24 hours ago

Deakin, Australia Serco Plc Full time

Join the high performing National Operations Support Team 7 day rotating roster with occasional nights required Based in Canberra, ACT

About the role
Reporting to the National Operations Support (NOS) Team Leader, you will play a key role in the day-to-day running of facility operations and support management. Operating in a fast-paced and dynamic environment, you will play a vital role towards maintaining continuity of service delivery for these 24x7 secure environments. You will provide high quality administrative support to a broad range of facility stakeholders across both the Justice and Immigration networks, answering volume telephone requests, and processing data, accounts and invoices.

About you
You are an enthusiastic and positive customer focused individual with excellent attention to detail and a strong work ethic. You have exceptional verbal and written communication skills, and a courteous and congenial approach to resolving conflict. You thrive on working in a fast-paced environment within a high performing team and enjoy learning new skills and systems. You are pragmatic and flexible and show great initiative in your work. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

**To be successful in this role, you will have**: The highest levels of personal integrity and ethical behaviour Year 12 certificate or equivalent relevant experience Experience using Government Data Systems (Portals) or Corporate CRM’s Sound experience in a customer service, or administrative position Experience working in a call/contact centre or working in high volume phone calls High level computer skills Excellent functional knowledge of the Microsoft Office suite Full working rights in Australia

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.

What We Offer Serco is the first and only private company that offers employees the exclusive access to the largest gyM/Fitness centre network through the Fitness Passport. Shopping and entertainment discounts - huge amounts of employee benefits accessible internally.
Access to EAP (Employee Assistance Program)
Financial wellbeing program

Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

Join Us

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

  • Business Support Officer

    1 week ago

    Deakin, Australia Royal Australian Mint Full time

    Closing date: 10/11/2024 **Business Support Officer** **- APS Level 5** **- Ongoing** **- $83,541 - $88,076** **- Onsite only** **- Full-time position** The Sales, Marketing & Innovation Branch (SMI) encompasses design and development, marketing and communications, sales and B2B relationship management, and museum, education and visitor services, and...

  • Administration / Business Support Officer

    2 weeks ago

    Deakin, Australia IPAR Full time

    Company Description IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify...

  • Nos Officer

    4 days ago

    Deakin, Australia Serco Full time

    Full time position based in Deakin, ACT - Fantastic training & development opportunities to nurture your skills & grow your career with Serco - Work as part of a close-knit team where you’ll get strong support & guidance **About the Opportunity** We have an exciting opportunity for a National Operations Support (NOS) Officer to join our team in Canberra....

  • Livestock Administration Officer

    2 weeks ago

    Deakin, Australia Rural Funds Management Limited Full time

    **About the Company** Established in 1997, RFM manages approximately $1.8b of agricultural assets in two investment funds for which RFM is the responsible entity. Assets are located across New South Wales, Queensland, South Australia, Western Australia and Victoria. RFM’s largest fund under management, the Rural Funds Group (RFF), is an ASX-listed real...

  • Government Security Officer

    2 weeks ago

    Deakin, Australia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Service Delivery Officer

    5 days ago

    Deakin, Australia Royal Australian Mint Full time

    Closing date: 16/11/2025 **Service Delivery Officer** - **APS Level 5** **- Ongoing** **- $86,716 - $91,809** **- Full-time** **About the Mint** The Royal Australian Mint is a small government agency working within the Commonwealth Government Portfolio of the Treasury. The Mint is a non-corporate Commonwealth Entity and is listed under the _Public...

  • Service Desk Officer

    2 weeks ago

    Deakin, Australia Royal Australian Mint Full time

    Closing date: 09/07/2025 - **Non-Ongoing**: - **$86,716 - $91,809 (APS 5) + 15.4% superannuation**: - **Full Time Position** **About the Mint** The Royal Australian Mint (‘Mint) makes coins and other minted products to serve the needs of the Australian Economy, foreign countries, investors and collectors. We are stewards of a thriving National...

  • Assistant Collection Officer

    3 days ago

    Deakin, Australia Royal Australian Mint Full time $60,000 - $80,000 per year

    Closing date: 28/09/2025Ongoing$69,683 - $74,580 (APS % superannuationFull timeAbout the roleWe are looking for an Assistant Collection Officer to join our team in Museum Education and Visitor Services at the Royal Australian Mint.The newly-upgraded Museum experience at the Royal Australian Mint is curated from our National Coin Collection (NCC) - over...

  • Operations Team Leader

    2 weeks ago

    Deakin, Australian Capital Territory, Australia Royal Australian Mint Full time

    About the MintThe Royal Australian Mint is a small government agency working within the Commonwealth Government Portfolio of the Treasury.  The Mint is a non-corporate Commonwealth Entity and is listed under the Public Governance Performance and Accountability Act 2013 (PGPA Act). The Mint is also covered by the Public Service Act 1999 (Cth) (PS Act).The...

  • Administration Officer

    3 days ago

    Deakin, Australia Onpoint 365 Full time

    Located in Canberra, ACT - Initial 24-month contract - Competitive APS5 level rates **Administration Officer** - **Located in Deakin, ACT**: - **Initial 24-month contract**: - **Must be an Australian Citizen to apply** Our Federal Government client is seeking to engage one **Administration Officer** to provide support for various programs and...