Administration / Business Support Officer

Company Description IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it's through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual. We work with our clients to identify their goals and provide psychological or physical supports to help them live life to its fullest potential. Our team of highly skilled allied health professionals and employment consultants include Occupational Therapists, Physiotherapists, Exercise Physiologists, and Psychologists. IPAR is just one of the purpose built, industry leading brands in the global MedHealth network. We make impact and we achieve outcomes from the meaningful and purposeful work that we do every day **Job Description**: Business Support Officers coordinate and deliver a range of high quality administrative business processes and services for the provision of occupational rehabilitation services to our business, customers, and clients. - Accurate data entry into and maintenance of IPAR’s client database system; - Generating and processing invoices; - Basic debtor reporting and oversight of collections of overdue accounts; - Basic customer data reporting and analysis; - Liaise with business colleagues and customers, as necessary, to support the collection and retrieval of relevant information or details, to support the effective delivery of our services; - Provide information and advice to clients, or prospective clients, to ensure a high level of customer service is provided; - Provide excellent customer service to business colleagues, clients and customers; - Assist with all ad-hoc administration tasks as required. - Engage with our friendly, fun, supportive, and inclusive team **Qualifications**: We are looking for a team player, with a friendly and helpful manner and a positive approach to work. **You will also have**: - Intermediate proficiency with the MS Office suite, specifically with Microsoft Excel, Outlook, and Word; - Exceptional attention to detail; - Ability to effectively monitor tasks to meet all deadlines; - Proactive problem solving skills, using initiative and resourcefulness; - Professional written and verbal communication skills; - Excellent customer service skills; - Ability to treat all sensitive information with professionalism and confidentially; - Ability and flexibility to adapt to changes, and an openness to learn new things; - Professional appearance and demeanour. Experience working within the medical, health or professional services industry would be highly regarded but not essential if the above skills criteria can be demonstrated. Qualifications in Business Administration or a Health-related field or similar is desirable but not essential. Additional Information New team members are matched up with a buddy and enjoy comprehensive induction and employee assistance programs combined by ongoing workplace mentoring. We have a robust "promote from within" culture and secondment opportunities keep life interesting and challenging for our employees. If social events and activities are your thing, we have plenty to choose from too **You are welcome here.** Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.