Care Consultant

2 days ago

Chatswood, Australia Beaumont People Full time

Beaumont People are proud to partner with Your Side in finding their next Customer Care Consultant as part of the Carer Gateway program.
- Full-time, Permanent opportunity to join reputable NFP
- Hybrid Role; Head office in Chatswood & Work From Home options
- Remuneration of $73,092 base + 10.5% super + NFP salary packaging benefits

**About our client - Your Side**

Your Side Australia is a leading provider of support services for older people, people living with disability, mental health, and carers throughout Sydney. Established 30 years ago, we've kept our commitment to give people greater choice and to enhance their independence and wellbeing. Your Side is a one stop shop to arrange the care and support that allows people and families to get on with living a good life.

**The Role**

As a Customer Care Consultant, you will provide service coordination, conduct assessments, and carry out coaching and peer support activities for people through the Carer Gateway program. You will support carers, working in partnership with them, to enhance their quality of life, connect them with support services, and develop their peer networks. Day to day you will:

- Conduct comprehensive phone-based assessments of Carers who are seeking out the services of the Carer Gateway program
- Allocate clients to appropriate services within Carer Gateway Program
- Continuously monitor clients progress in program and empower their journey
- Manage incoming referrals in a timely and organised manner

**What you bring to the role**
- Demonstrated understanding of contemporary aged, disability and/or mental health practice
- Demonstrated knowledge of the needs of older people and/or people with a disability/mental health issue, and their carers.
- Previous experience in a high-volume customer service role in the community services sector would support success.
- Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and gay, lesbian, bisexual, transgender and intersex (LGBTIQ+) communities.
- Demonstrated computer skills including Microsoft Office
- Strong verbal and written skills and phone manner

Your Side is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We know our team and our organisation is stronger with a diversity of backgrounds and experience, including lived experience of the issues we work on. We strongly encourage people from underrepresented groups to apply, including Aboriginal and Torres Strait Islander peoples, people from different cultural backgrounds, LGBTQIA+ communities, and people living with a disability.

The Your Side environment is inclusive, dedicated and fun. We bring our whole selves to work, and share a passion for helping people to live their best life. By consciously developing a culture that’s accountable, honest, and warm for our staff, we also ensure quality of service for our clients.

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