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Training Consultant

2 weeks ago

Chatswood, Australia Sentral Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

This role is aligned to **Sentral**, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

**About the role**:
We’re looking for **Training Consultant** to join our team and play a key role in delivering exceptional learning experiences that help our clients get the most out of our solutions.

As a key member of our Training team, you’ll ensure customer success and satisfaction by delivering best-in-class training and consulting services—both internally and externally.

**What You’ll Be Doing**:

- Design, coordinate, and deliver tailored training and consulting to school leaders, educators, administrators, enterprise clients, and internal teams;
- Prepare and maintain training tools, content, and resources (including Sentral Academy material);
- Provide a consistently high level of customer service and support across all training engagements;
- Create training materials and help documentation that meet diverse learning needs and ensure clear outcomes;
- Manage training-related requests and triage issues with support from the Training Manager;
- Collaborate across teams to enhance training programs, support product development, and drive customer success strategies;
- Contribute to internal learning initiatives and help shape a positive, collaborative team culture;
- Track and update project statuses, complete timesheets, and provide insights to support business decision-making;
- Evaluate and improve training programs through feedback and performance metrics.

**About you**:
You're passionate about making a difference in education by delivering impactful training and consulting that empowers educators and administrators. A confident and experienced trainer, you thrive on connecting with people and take genuine satisfaction in helping others succeed.

With a natural ability to build trust and rapport, you foster strong, collaborative relationships and are known for your engaging communication style. You're driven, adaptable, and bring both empathy and expertise to every interaction.

**You will also bring**:

- Minimum 3 years’ experience using Sentral in a school administration or relevant environment;
- Strong consultation and stakeholder engagement skills across all levels;
- Confident presentation and facilitation skills for various audience sizes;
- Technically savvy with web-based platforms and tools such as MS Office Suite, Google Workspace, and Salesforce;
- Excellent attention to detail and a proactive, solutions-focused mindset.

**Bonus Points For**:

- A tertiary qualification in **Education or a related discipline**;
- 3+ years’ experience in a **Training or Consulting** role;
- Experience designing and delivering training in an **EdTech or SaaS environment**.

**Please note that you must have**:

- A valid Australian Drivers Licence, a reliable car and are willing to travel;
- Full work rights in Australia;
- Ability to obtain a Working with Children Check;
- Ability to obtain an Australian Federal Police Check

**Salary and Travel requirements**:

- Depending on experience the salary range for this role is $95, 000 - $105, 000 base superannuation
- There are requirements for travel within this role. Our schools span across the country and whilst we aim for in-person sessions to be local, there are rural and interstate travel commitments that arise. All travel expenses a