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Implementation Consultant

2 weeks ago

Chatswood, Australia Ezidebit AUS Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**:
Through local expertise and global scale, we at **Global Payments** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral,** Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**. Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.

This role is aligned to **Sentral**, a proven web-based software solution that seamlessly manages school administration, student data and so much more. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,000 schools across Australia.

**About the role**:
As **an Implementation Consultant**, you’ll be a vital link between our platform and the schools we support. You’ll lead end-to-end deployments of our software solutions, guiding clients from discovery and configuration through to training, testing, and go-live.

Working closely with high-value schools, your focus will be on delivering a smooth, tailored onboarding experience that ensures successful adoption and long-term value.

**Key responsibilities will include**:

- Consult with clients to plan and implement Sentral products and services;
- Conduct discovery sessions, gather requirements, and design customised solutions;
- Configure systems, manage user acceptance testing, and ensure successful go-lives;
- Provide ongoing post-implementation support and troubleshooting;
- Collaborate with internal teams to ensure technical requirements are met;
- Support integrations with financial systems to ensure data accuracy and workflow efficiency;
- Develop user documentation, training guides, and best practice materials;
- Test system functionality to ensure high-quality and reliable deployments;
- Provide insights and feedback to the Implementation Manager for continuous improvement.

**About you**:
You're an experienced **Implementation or Project Manager** with strong organisational skills, technical acumen, and a customer-first mindset. You’re able to juggle multiple moving parts, think creatively, and communicate clearly with stakeholders at all levels. You take pride in solving problems before they become issues, and in empowering clients through technology.

**What you will bring**:

- Minimum 3 years' experience in a technical implementation or consultancy role;
- Proven experience in a vendor/client-facing environment;
- Strong troubleshooting and analytical skills;
- Ability to manage multiple projects with precision and efficiency;
- Excellent stakeholder management, consultation, and communication skills;
- Self-motivated, accountable, and outcome-driven.

**Nice to haves**:

- Background in education or technical fields;
- Familiarity with project management methodologies;
- Basic knowledge of accounting software (e.g., Xero) and financial workflows;
- Understanding of compliance and financial regulations.

**What Sets You Apart**:

- A professional, customer-centric approach to every engagement;
- Strong interpersonal skills and the ability to build trust quickly;
- A team player who values collaboration and innovation;
- Creative problem-solving and a proactive attitude;
- High-level communication skills with an eye for detail.

**Please note that you must have**:

- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to obtain an Australian Federal Police Check

**Salary**
- The salary range for this role is $115, 000 - $125, 000 base + superannuation

**Our benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing ma