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Implementation Consultant
2 weeks ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**ABOUT US**
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re **_Already on it_** That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at **Global Payments we** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, **Sentral**, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.
**Sentral** is a trusted cloud-based software provider managing school administration, student data and parent engagement for over 3,000 schools across Australia. From staff to teachers and parents, our platform removes the administrative burden to enable school communities to focus on student outcomes.
**ABOUT THE ROLE**
As an **Implementation Consultant**, you’ll work closely with schools to guide them through the full journey of adopting our platform — from understanding their needs to configuring the system, training staff, and supporting go-live.
You’ll be a trusted partner to each school, ensuring they feel confident and supported every step of the way. This is a role that combines problem-solving, people skills, and technology, all with the goal of making a meaningful difference in the education sector.
**Key Responsibilities**:
- Lead discovery sessions with clients to understand their requirements and design tailored software solutions;
- Plan and manage implementation projects, coordinating timelines and deliverables;
- Configure systems and workflows to suit each school’s environment and use case;
- Coordinate and support user acceptance testing (UAT) to ensure successful go-lives;
- Deliver engaging training sessions and provide comprehensive user support;
- Develop clear and practical documentation, including training guides and reference materials;
- Troubleshoot implementation issues and resolve client concerns promptly;
- Collaborate with cross-functional teams to ensure technical and functional requirements are met;
- Provide feedback and insights to the Implementation Manager to support ongoing product and process improvement.
**Salary**
- The salary range for this role is $115, 000 - $125, 000 base + superannuation
**ABOUT YOU**
We’re looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.
You’re an experienced Implementation Consultant or Project Manager who thrives in dynamic, client-facing roles. With strong technical understanding and excellent communication skills, you know how to bring people on the journey, solve problems before they escalate, and ensure every project stays on track.
**What You Will Bring**:
- Minimum 3 years' experience in a software implementation or consultancy role;
- Experience working in a client/vendor-facing environment;
- Strong project coordination, organisational, and time management skills;
- Excellent problem-solving and troubleshooting abilities;
- Ability to manage multiple projects simultaneously with attention to detail;
- Strong written and verbal communication and stakeholder engagement skills;
- A collaborative, team-first mindset with a proactive and solutions-focused approach;
- Experience in education or EdTech is highly desirable;
- Familiarity with project delivery methodologies (e.g., Agile, Waterfall) is a plus.
**What Sets You Apart**:
- A professional, client-centric approach to every interaction;
- Ability to quickly build trust and positive working relationships;
- A passion for education and technology;
- Curiosity, initiative, and a continuous improvement mindset.
**Please note that you must have**:
- Full work rights in Australia
- Ability to obtain a Working with Children Check
- Ability to o
