Customer Care Manager

2 weeks ago

West Gosford, Australia Greencross Full time

Work with a large team of passionate and committed Specialists, Vets & Nurses
- Paid parental leave

**Customer Care Manager**

**ARH Gosford NSW**
We are on the hunt for an experience Customer Care Manager to join our well run Customer Care Team at ARH Gosford
- Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast
- Paid parental leave

***

**About Us**
ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer Care Manager who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances. This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.

**About Your New Role**
Our Client Services Department requires a Manager to co-ordinate daily operations, manage staffing resources, and help facilitate the high emergency standards we are passionate about. We are looking to appoint a talented individual who values team cohesion, innovation, maximising nurse skillsets and the never-ending quest to improve This is a permanent full-time position with a focus on managerial and administrative duties.

**About You**
- Previous experience in the Veterinary or health industry preferred
- 5+ years experience within a client services position within a fast-paced environment
- Management experience
- A strong work ethic and enjoy working as part of a team
- Commitment to gold standard patient care and a “fear-free” approach to patient handling
- The confidence and initiative to work autonomously yet lean on your team as needed
- Ability to multi-task and navigate within a busy, multi-departmental workplace
- A passion for excellent customer service and exceptional communication and interpersonal skills
- Exemplary organisational skills and a high attention to detail

**We Offer**
This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:

- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education opportunities
- Free annual influenza vaccination
- 6 weeks paid parental leave and flexible return to work programs
- Free access to confidential Employee Assistance Program LifeWorks 24/7

Emily Banks

Talent Acquisition Specialist

P: 0421 705 547

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