Home Care Coordinator

5 hours ago

Gosford, Australia Pearl Home Care Full time

When you join Pearl Home Care - Central Coast, you join a community of staff that make a difference at the heart of the community. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

**About the role**

Due to growth, exciting opportunities have become available in our team, managing staff and clients across Home Care Packages. We are looking for one permanent full-time Home Care Coordinator to report to Director & Client Sales Manager:
You will be responsible for leading a team of Support Workers, contracted cleaners, nurses to deliver quality Home Care services required by our clients. This will include providing guidance, mentoring and training for staff, providing learning opportunities and development, and supporting staff to deliver quality care that promotes client choice and independence.

Home Care Coordinators are very special in our team, and we are looking for our next superstar

**About you**

You will be a super star who enjoys leading, mentoring and coaching a team. You will also have:

- Sales experience and/or ability to drive customer acquisition & growth with lead referrals provided and promote positive brand recognition in the community
- Support client management including on-boarding, annual reviews, care plan development & building effective relationships with the client's / families
- Manage client complaints and feedback with providing timely resolutions
- Build effective relationships with other relevant service providers including Community Support, Clinical and Allied Health services
- Experience guiding/rostering staff and managing home care packages or significant frontline experience.
- Demonstrated knowledge of service provision, allocation and compliance with contractual obligations to ensure quality service
- Knowledge of the Aged Care Quality standards
- Well-developed communication and interpersonal skills
- Demonstrated time management and organisational skills to effectively plan and prioritise work tasks
- Proficient in the use of the Microsoft suite of programs including Outlook, Word and Excel with experience using Client Management Systems

**Qualification / Requirements**:

- Certificate IV in Community Services / Aged Care / Disability, or a Health / Human Services equivalent tertiary qualification is preferred, or significant relevant industry experience
- Current Basic First Aid Certificate (or ability to obtain)
- Current Driver’s Licence and reliable own vehicle that is insured
- COVID-19 vaccination is required
- National Police Clearance (obtained within the last six months)

**Job Types**: Full-time, Permanent, Fixed term
Contract length: 12 months

**Salary**: $60,000.00 - $75,000.00 per year

**Benefits**:

- Travel reimbursement

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus
- Performance bonus

Work Location: On the road

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