Customer Care Representative

5 days ago

West Gosford, Australia Animal Referral Hospital Full time

ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. We are looking for casual Customer Care Representatives to going our fast-paced and exciting environment with a strong team focus and attention to detail.

**About your new role**

The duties of the role include:

- Handling high volumes of inbound calls
- Liaising with referring vets
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients

**About You**
- A solid professional background in customer service (min 2 years is preferred)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

**We Offer**

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:

- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza v\accination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts

  • Casual Customer Care Representative

    2 weeks ago

    West Gosford, Australia Animal Referral Hospital Full time

    We are on the hunt for an experienced Customer Care representative to join our well-run Customer Care Team on a casual basis at ARH Gosford on Sydney’s gorgeous Central Coast Work with a large team of passionate and committed Specialists, Vets and Nurses to serve the increasing needs of the large pet-owning community of the Central Coast Gosford boasts a...

  • Customer Care Officer

    6 days ago

    West Gosford, Australia Animal Referral Hospital Full time

    **Do you love collaborating with a team? Do you love the adrenaline of a fast passed working environment?**: ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 40 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer...

  • Customer Care Representative

    4 days ago

    West Gosford, Australia Animal Referral Hospital Full time

    **Job Description**: ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer Care Team Leader who has a passion for teamwork and a real interest in assisting people...

  • Customer Service Representative

    2 weeks ago

    Gosford, Australia Ashdown Consulting Full time

    $32.69 p/h + super - 5 Month Contract - Gosford - full time in the office **Customer Service Representative | 5 Month Contract | $36.12 p/h Incl. Super** - $32.69 p/h + super - 5 Month Contract - Gosford - full time in the office **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Customer Service...

  • Customer Care Manager

    2 weeks ago

    West Gosford, Australia Animal Referral Hospital Full time

    **We are on the hunt for an experience Customer Care Manager to join our well run Customer Care Team at ARH Gosford**: Our Client Services Department requires a Manager to co-ordinate daily operations, manage staffing resources, and help facilitate the high emergency standards we are passionate about. We are looking to appoint a talented individual who...

  • Assistant Advisor Customer Support

    2 weeks ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Assistant Advisor, Customer Support to join our team! **Benefits** - Fantastic ongoing clerk grade 5/6 Opportunity. - Salary range: $89,707 - $98,982+ super, commensurate with experience. - Genuinely flexible working arrangements. - State of the art offices. - Wellbeing programs and resources...

  • Customer Service Representative

    2 weeks ago

    Gosford, Australia APG Workforce Full time

    Government Role - $32.69 ph + Super - 6-Month Contract APG Workforce are currently seeking Customer Service Representative for a 6- month contract within a Gosford Government Sector. **Pay Rate**: $32.69 ph + Super **Availability** **required**: - Office based role located in Gosford - Rotating roster between 8am - 6pm / 35 hours per week **The...

  • Customer Support Analyst

    1 week ago

    Gosford, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Analyst, Ongoing and Temporary positions available, Sydney CBD, Parramatta and Gosford locations** The Department of Customer Service is looking for a Level 2 Service Desk - Customer Support Analyst to join our evolving team. This is your opportunity to work with a fantastic supportive team and embrace the ultimate work/ life balance. We...

  • Customer Sales Representative

    2 weeks ago

    Gosford, Australia NRMA Motoring & Services Full time

    **Would you like to be a part of The NRMA where we put people at the heart of everything we do?** **Would you thrive in an inbound sales role where your focus is to sell based on customer needs?** **Are you confident working from home within a remote sales contact centre team environment?** This might be the opportunity for you! Our Inbound Customer...

  • Admissions & Customer Service Coordinator

    1 day ago

    Gosford, Australia Infinite Aged Care Full time

    **With growth comes opportunity!!!** There are amazing retail benefits that come with working with us, as well as the potential for growth in our industry as we grow. - Nurture and maintain strong relationships with existing clients, residents, families, and other stakeholders. - Prepare and negotiate respite and permanent agreements with residents and...