Customer Care Representative

6 days ago

West Gosford, Australia Animal Referral Hospital Full time

**Job Description**:
ARH Gosford is a purpose-built, 24 hour, Emergency Animal Hospital with over 30 clinical and support staff, all focused on providing high class patient and client care in a supportive, team environment. A vacancy has arisen for an experienced Customer Care Team Leader who has a passion for teamwork and a real interest in assisting people through very emotional and challenging circumstances. This role is perfect for someone who thrives in a fast-paced, exciting environment with a strong team focus and attention to detail.

**About your new role**

Due to ongoing growth in the business we need YOU to join our Customer Care team. The duties of the role include:

- Handling high volumes of inbound calls
- Liaising with referring vets
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients

**About You**
- A solid professional background in customer service (min 2 years is preferred)
- Have experience in reception or high volume call centre environment
- You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations
- Well-developed computer skills with accurate data entry
- Experience with appointment entries, invoicing, and taking payments
- Willingness to go above and beyond during busy times
- You can think outside the box Have great multi-tasking and problem solving skills to achieve best possible results
- Can manage your time effectively when there are multiple distractions and can assist your team mates when required
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Experience dealing with difficult clients
- Strong interpersonal and relationship skills
- Enjoy working in a close knit team and be team focused
- Cope well with high call volumes and demanding clients
- Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

**We Offer**

This position offers an opportunity to work with some of the best clinicians in their field, in a professional and challenging yet enjoyable workplace. A competitive salary plus:

- Advanced roster to support a work and home-life balance
- Job security
- Discounts to Hills Products for your pet
- Free on-site parking and close to public transport
- Leave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)
- Continuous education program
- Free annual influenza v\accination
- Free access to confidential Employee Assistance Program LifeWorks 24/7
- Petbarn discounts

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