Operations Manager, Fie

1 week ago

Sydney, Australia Fujitsu Full time

About the job Operations Manager, FIE

**Operations Manager**

**We are Fujitsu**
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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
***

**About you**
***
Responsibilities and Accountabilities:

- Serve as the one of the key point-of-contact between Fujitsu and the client regarding service delivery.
- Lead, motivate and develop team leaders and technical service staff to support business capability.
- Actively lead and manage operational matters to ensure high priority incidents are resolved, escalated and communicated in a timely manner.
- Act as the escalation point for the Operations support teams for major incidents and problems including on call.
- Lead and regularly contribute to the continual improvement of Service Delivery standards and practices for the customer contract and community.
- Provide leadership and initiate or undertake meetings with clients and customers, service delivery management and other stakeholders to inform on major incidents and problems
- Prepare an, provide regular feedback on performances and assist Team leaders in developing training plan.

Requirements and Experience:

- Demonstrated knowledge of a range of infrastructure technologies or demonstrated knowledge of service management in a large and complex environment of similar scope/scale to Defence
- Minimum of 4 years experience in an IT Service delivery and/or leadership role
- Sound understanding of ICT and network topology and technologies within the Defence environment
- Sound understanding of ITIL best practice and ISO Quality Standards or ITIL v3 Foundation certified
- Demonstrated knowledge and experience in leading a team of technical personnel for at least 4 years
- Strong oral and written communication skills
- Professional presentation skills
- Excellent customer service skills
- Ability to manage customer and stakeholder relationships effectively
- Understanding of the CIOG and Defence administrative processes and procedures
- ** Must hold current or reinstatable NV2 Clearance**

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- ** We offer tailored career paths across our global organization to support your professional and personal growth.**:

- ** Our customers trust us. We have an excellent reputation across the region and globally.**:

- ** Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- ** We live our values of aspiration, trust, and empathy, all day, every day.**

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