Customer Care Specialist
6 days ago
Customer Care Specialist **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Do you want to help write the next chapter of our story? - We are seeking an enthusiastic Customer Care Specialist to join our team for a fixed term contract for 6 months **Responsibilities** - Take ownership of the customer service experience by ensuring all customer interactions are seamless, best in class, and handled in a timely manner - Promote a thorough and up to date knowledge of all products and services to become a brand expert - Be across all product launches, marketing initiatives and customer communication touchpoints - Assist with a variety of inquiries related to website navigation, customer orders, product information, 3PL and Loyalty Program enquiries. - Provide input to optimise the Clarins app and website search and FAQs page based on customer feedback - Assist with store inquiries related to stock availability, customer service and feedback - Identify customer service trends and suggest initiatives that could help improve the customer experience - Collaborate closely with supply‑chain and warehouse teams to ensure timely and efficient processing of all orders through the system **About You** - You bring a passionate, dedicated and enthusiastic approach to customer service - You have 1-2 years of contact centre or customer service experience - You are a confident communicator and love customers - You are confident with the Microsoft suite (Word, Outlook and Excel etc.) - You have experience with Zendesk or similar programs. - You are a Brand Ambassador and Customer Centric in all you do - If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us. **About Clarins Group** - A _B-Corp certified_ global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fie&rce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws. - Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive. This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.**Equal opportunity employer** - We believe in making life more beautiful for our employees and our customers. - Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best - work.
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