Strategic Customer Experience Manager

1 week ago

Sydney, Australia Zoom Full time

**Customer Support Specialist, Workvivo - APJ (Based in Sydney)**

**What you can expect**

In this role, you'll proactively manage onboarding programs for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes. You'll consult on internal communications and engagement, create success plans, and influence adoption. Responsibilities also include facilitating workshops on best practices, conducting Executive Business Reviews, and building thought leadership on employee communication and engagement. You'll represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements.

**About the Team**

Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is a part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.

**What we’re looking for**
- 7+ years experience with B2B SaaS customer success or consulting experience working with global enterprise level customers
- Be a good communicator who can influence strategic decision-making by delivering compelling presentations to multiple C-Suite stakeholders.
- Be a revenue-focused professional with a proven track record of driving growth and retention while managing a portfolio of enterprise-level customers.
- Be a customer success expert who can accelerate time to value by successfully onboarding customers and ensuring seamless adoption.
- Be a customer champion who is passionate about the future of work and committed to driving measurable impact for customers

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental insurance
- Employee stock purchase plan
- Free food
- Health insurance
- Parental leave
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Annual bonus

Work Location: In person

Application Deadline: 16/05/2025

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