Strategic Customer Experience Manager

3 days ago

Sydney, New South Wales, Australia beBeeServicedelivery Full time $110,000 - $140,000
Service Delivery Manager Role

We are seeking an experienced Service Delivery Manager to join our team and drive real change in customer service. Our organisation is a leading insurer with a truly supportive and collaborative culture, where you can bring your ideas to the table and challenge conventions.

This role will see you orchestrate and manage a team to deliver excellent customer service and assist in realising business value for our customers. You will work closely with peers and partners to plan for delivery outcomes and manage day-to-day operations for relevant services.

This is a key role where your skills in communication, team management and technical expertise will enable you to succeed. In return, you will have the opportunity to work with some of the leading technology on the market and be supported in your professional development.

Key Responsibilities:
  • Manage a local team and ITO Partners to deliver exceptional customer service with a focus on experience, stability and performance.
  • Work with stakeholders to embed service delivery practices into their day-to-day operations ensuring optimal support of systems.
  • Demonstrate leadership on initiatives working with other teams to promote successful outcomes for customers.
  • Encourage the team to create self-service options and automation systems to improve customer experience and reduce response times.
  • Track and manage operational costs and financial year budget planning for the Networks and Security platforms.
  • Manage contract performance renewal and negotiations where new services and agreements are required.
Requirements:
  • Minimum 5-10 years' experience in a similar role within a medium to large complex organisation.
  • Technical and business knowledge of managing a Network & Security Delivery Domain.
  • Superb communication skills with ability to develop trust and credibility with senior stakeholders including facilitation skills.
  • Demonstrated flexibility and adaptability to work in a rapidly changing environment managing multiple concurrent activities.
  • Strong communication skills (oral and written) to influence and drive strategic views at all levels.
  • Experience in managing quality assurance for delivery across teams and playing a key role in earning customer trust and references.
  • Knowledge of Service Management - Problem, Change, Release, Deployment and Incident Management.
  • Ability to effectively lead and inspire a team with strong leadership attributes essential.
  • Strong problem-solving skills from a technology and business perspective.
About Us:

We're proud to be part of a leading insurance provider, alongside trusted names in the industry. Together, we share a drive to make the complex simple and bring peace of mind to our customers when it matters most.

  • Strategic Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCRMManager Full time $100,000 - $110,000

    About the CRM Manager RoleThe ideal candidate will have a proven track record of delivering customer-centric initiatives that drive business growth and profitability.Customer Lifecycle StrategyThe CRM Manager will be responsible for developing and executing a comprehensive customer lifecycle strategy, focusing on acquisition, retention, and lifetime value...

  • Strategic Customer Experience Manager

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $120,000 - $180,000

    Job DescriptionWe are seeking an experienced Customer Strategist to develop and implement data-driven strategies for our clients in the Australian market.The successful candidate will have a strong understanding of CX and CRM programs, as well as experience with Martech platforms. They will be responsible for creating and executing plans that deliver...

  • Strategic Leader for Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $200,000

    Strategic Leader for Customer ExperienceThe ideal candidate will oversee the development and implementation of strategies to enhance customer satisfaction, loyalty, and retention. The Head of Service Operations Centre is responsible for leading and managing the Service Experience Centre team.Main Responsibilities:Customer Experience Excellence: Ensure...

  • Strategic Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $100,000 - $120,000

    Customer Experience ManagerWe are seeking a strategically minded and creatively driven Customer Experience Manager to take the lead on customer database strategy, loyalty programs, and communications.This role combines strategic oversight with day-to-day execution. You'll be responsible for shaping customer lifecycle strategy, leading segmentation...

  • Strategic Customer Experience Director

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $180,000 - $200,000

    Job DescriptionThe Senior Customer Success Manager plays a pivotal role in ensuring customers maximize the value of their Guidewire investments. This involves fostering strong partnerships with customers to drive mutual success and create loyal advocates.This position requires consistent engagement with customers to foster knowledge of the customer's product...

  • Strategic Customer Experience Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerCentricity Full time $150,000 - $200,000

    Customer Experience Visionary RoleThe ideal candidate will lead a high-performing customer experience team, driving strategic initiatives and fostering exceptional experiences for our clients.Key Responsibilities:Develop and refine VOC programs and frameworks to drive business growthLead the design of customer-centric solutions, prioritizing customer...

  • Strategic Leader, Customer Experience

    4 days ago

    Sydney, New South Wales, Australia beBeeValueDriven Full time $150,000 - $250,000

    Job TitleSenior Manager, ValueOverviewThe role of Senior Manager, Value is a key position within the organization. As a Senior Manager, you will be responsible for leading the development of strategic options and value drivers across customer and business design.ResponsibilitiesDevelop and implement the UNITE Integrated Plan to support the organization's...

  • Strategic Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $180,000 - $200,000

    Senior Manager Customer LifecycleWe are seeking a seasoned professional to lead our efforts in designing and implementing seamless, innovative, and personalized customer experiences across all touchpoints.About the RoleThis is an exciting opportunity for a strategic thinker who can map and optimize the end-to-end customer lifecycle from pre-sale engagement...

  • Strategic Customer Experience Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time US$160,000 - US$200,000

    Job Description:We are seeking an experienced leader to manage our regional post-sales team, comprising Customer Support, Customer Success, and Professional Services. As a trusted advisor, you will engage with customers at executive levels, partnering with cross-functional teams to achieve targeted customer outcomes and business value.Key...

  • Strategic Customer Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $190,000

    Strategic Customer Experience LeaderThe successful candidate will design and implement a customer-centric approach to drive business growth and customer satisfaction.Job Description: Develop and execute a comprehensive customer experience strategy that aligns with the company's overall vision and goals.Key Responsibilities:• Lead cross-functional teams to...