Support Coordinator

**POSITION PURPOSE**

This position is a key member of the Services Team providing assessment, care planning, monitoring and referrals for all clients. The Support Coordinator is responsible for assisting participants in developing their knowledge and experience as well as assisting them with making connections within their community. They will usually also help to make referrals and help participants to access other systems of support.

**Main responsibilities and activities will include**:

- **1. Client and stakeholder engagement**_
- Identifying and implementing strategies to assist participants to build capacity and achieve the goals and outcomes identified in their plan.
- Coordinating and evaluating a range of supports and service providers to meet particular needs, goals and desired outcomes.
- Building capacity of NDIS participants and their families to navigate local service systems.
- Monitoring budgetary requirements ensuring Support Coordination is reported, recorded, reviewed and invoices in accordance with the NDIS participants’ plan.
- Actively participate in forums, networking and new business activities to build Home Caring’s reputation as a preferred provider of NDIS Support Coordination.
- Adhering to the NDIS Code of Conduct, Conflict of Interest, NDIS Quality and Safeguarding guidelines, legislation and statutory requirements in the coordination and provision of supports and services.
- Ensuring that the organization’s customer service expectations are exceeded in the administration.
- Complete documentation to ensure compliance with policies and procedures.
- Liaise with General Practitioners, Allied Health Professionals, community organizations and internal clinical care providers to ensure client needs are met and well-coordinated.
- External stakeholder engagement to support continued business sustainability and growth within your geographical area
- Attending networking events and facilitating presentations as needed.
- Manage any identified risks within principles of Positive Approach to Challenging Behaviours and Duty of Care, Dignity of Risk.
- Development and maintenance of all documentation in client management systems.
- Work within legislated NDIS frameworks.
- Be aware of and comply with legislation and organisational requirements relating to
Workplace Health and Safety.
- Contribute to quality processes such as management of client feedback.
- Actively participate in professional development activities (internally and externally) to
maintain contemporary knowledge and skills as well as acquire new knowledge and skills.
- Develop and maintain relationships with community organisations to ensure a holistic case management approach.
- Develop and maintain relationships with brokerage agencies to ensure quality services are
delivered by external providers.
- Maintain a work environment that promotes positive behaviors, positive learning, skills development and independence.
- Complete, maintain and store documentation in a confidential manner.
- Ongoing communication with clients, carers/families to ensure they are aware of rights and responsibilities to make informed choices.
- **2. Business Development**_
- Ongoing relationship management with relevant referral sources.
- Develop links in the community to source new referrals.
- Retention of existing consumers.
- Participate in objectives and performance review to reach KPI’s set in relation to new and
existing consumers.

**REQUIREMENTS**
- Strong time management and attention to details.
- Outcome focused without reducing the quality or compliance.
- Exceptional written and verbal communication and planning skills, with the ability to problem solve while influencing people to follow the vision.
- Be determined to make things happen, and the ability to think outside of the box.
- Strong customer service, relationship management and business development skills.
- Enjoys challenging environments and can meet tight deadlines.
- The ability to influence and lead a team.
- Solid people management skills.
- Understanding and ability to adapt to changing operational requirements.
- Minimum 1 year experience in working within NDIS sector.
- Ability to effectively liaise with a range of internal stakeholders.
- Advanced knowledge of the National Disability Insurance Scheme and the NDIS Quality & Safeguards Standards.

**Salary**: From $65,000.00 per year

**Benefits**:

- Travel reimbursement

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oxley, QLD 4075: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Support Coordination: 1 year (preferred)

Licence/Certification:

- NDIS Screening Clearance (preferred)
- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person