General Manager of Hotels

5 days ago

Melbourne, Australia BlueRock Full time

**About TMG**: Join one of our premier clients TMG (The Mahony Group), as a General Manager of Hotels The Mahony Group is a prominent hospitality group based in Melbourne, known for its diverse portfolio of vibrant hotel bars and exceptional restaurants. Committed to delivering outstanding customer experiences, the group operates several venues that cater to various dining and entertainment needs.

Through its dedication to quality service and a welcoming atmosphere, The Mahony Group has established itself as a favorite destination for locals and visitors alike. Their venues not only offer a range of delightful food and beverage options but also aim to create memorable experiences for patrons.

**Position Overview**: As the Operations Manager (Hotel GM), you will be the driving force behind the seamless operation of our three pubs and a catering business. You will oversee daily operations, ensure exceptional customer experience, and lead our teams to achieve financial and operational goals across 4 prime locations, The Windsor Alehouse, The Oxford Scholar, The Mahony Catering Group, Swanston Street Melbourne and Harvey’s Sport Bar & Grill.
- Oversee the day-to-day operations of all four venues, ensuring consistency in service, quality, and brand standards.
- Head, mentor, and inspire venue managers and staff to deliver exceptional customer experiences.
- Develop and implement operational strategies to improve efficiency, profitability, and customer satisfaction.
- Monitor financial performance, including revenue, costs, and budgets, and implement corrective actions as needed.
- Ensure compliance with health, safety, and licensing regulations across all venues.
- Foster a positive and collaborative workplace culture that reflects The Mahony Group’s values.
- Build and maintain strong relationships with suppliers, vendors, and stakeholders.
- Identify opportunities for growth and innovation, contributing to the long
- term success of the business.

**Requirements**:

- Proven experience in a senior operations or multi-site management role within the hospitality industry.
- Strong leadership skills with the ability to motivate and develop high
- performing teams.
- Excellent financial acumen, with experience managing budgets, P&L, and cost control.
- Exceptional organisational and problem-solving skills, with the ability to manage multiple priorities.
- A passion for hospitality and a commitment to delivering outstanding customer experiences.
- Strong communication and interpersonal skills, with the ability to build relationships at all levels.
- Flexibility to travel across all four venues as required.

**Benefits**
- Competitive salary and benefits package.
- Opportunity to be part of an exciting project in the hospitality industry, contributing to the growth of innovative projects.
- Engaging work environment with a collaborative team focused on achieving shared goals.
- Chance to develop and implement improved operational processes across multiple venues.
- Professional growth opportunities, including potential expansion within an evolving business.

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description - please still apply.

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