Customer Support Specialist

7 days ago

Brisbane Airport, Australia Officeworks Full time

**Title**:Customer Support Specialist - Education | 12-18 month FTC**:

- Location: Brisbane Airport, Queensland, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

**About the role**:
The Education Support Specialist is an integral team member of our Business Support Team which supports and action all requests from Education Customers and their Sales Specialists, Key responsibilities in the role include:

- Actively supporting and assisting in the daily operations of Education Account Sales Specialists and their accounts.
- Carrying out role requirements in accordance with Sales Support business requirements, providing support for both pre
- sales and post
- sales activity.
- Implementing new account setups
- Supporting the achievement of the commercial goals of the Education division by providing premium support to eligible education customers. providing after sales service to internal Specialists and external Education customers
- Manage provision of after-sales and pre-sales support for Education accounts. This includes but is not limited to delivery issues, invoice reconciliation, product information, facilitating online ordering, account maintenance and internet user access.

This role is a 12-month Fixed Term opportunity with opportunities to work across various Officeworks locations in the future and progress your career

**About you**:
**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy and access to Circle In portal for Working Families.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.

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