Customer Support Specialist

8 hours ago

Brisbane, Queensland, Australia Bold Living Full time $60,000 - $80,000 per year

Company Description

Bold Living is a family-owned and operated residential construction company building beautiful homes, bringing our customer's dreams to life. We pride ourselves on delivering a transparent and upfront building experience to all our valued customers.

Are you ready to embark on an exciting journey with us? We're looking for a passionate 
Customer Support Specialist - Construction
 to join our team.

Role Description

We're looking for someone who's passionate about people, communication, and creating a smooth client experience to join our Customer Service team as a 
Customer Support Specialist - Construction.

This role is dedicated to proactive and consistent client communication throughout the construction journey. You will act as the primary point of contact for clients from site commencement through to the completion of handover items, ensuring our clients feel informed, supported, and confident at every stage.

Working in close collaboration with our construction team, you will be responsible for delivering timely progress updates, managing client queries, and maintaining strong relationships that contribute to a smooth and positive build experience.

Qualifications

  • Excellent verbal and written communication skills
  • Customer service experience and a focus on providing exceptional support
  • Strong problem-solving and organizational skills
  • Knowledge of home building or real estate is an advantage
  • Ability to work independently and as part of a team

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