Customer Support Specialist

2 days ago

Brisbane, Queensland, Australia CSE Global Full time $90,000 - $120,000 per year

CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.

We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.

Are you passionate about delivering exceptional customer service and technical support? Do you thrive in fast-paced environments where your problem-solving skills make a real difference? CSE Crosscom's Global Support Centre is looking for a dedicated Customer Support Specialist to be the frontline hero for our diverse range of clients worldwide.

What You'll Do:

  • Be the first point of contact for 24/7 operational support, incident response, and network management

  • Troubleshoot and support LAN, WAN, wireless, and radio networks (Level 1 & 2)

  • Monitor customer network infrastructure proactively using advanced tools

  • Manage incidents end-to-end, escalating when needed and keeping everyone informed

  • Deliver outstanding customer service with empathy, clarity, and efficiency

  • Work collaboratively on continuous improvement initiatives and key projects

  • Uphold service excellence and meet SLAs and KPIs consistently

What We're Looking For:

  • Excellent communication skills and a customer-first attitude

  • Strong troubleshooting, analytical, and time management abilities

  • Ability to work calmly under pressure in a service-driven setting

  • Bonus: Tertiary qualifications in IT, Networking, or Telecommunications

  • Bonus: Knowledge of IP networking (routing, switching, firewalls, VPNs)

What We Offer:

  • Comprehensive training during your first 3 months to set you up for success

  • Flexible roster options after probation (Friday-Tuesday or Thursday-Monday)

  • A supportive, global team dedicated to operational reliability and customer satisfaction

  • Attractive renumeration package and benefits

  • Excellent personal development opportunities with training, education, mentorship and upskilling

  • Career growth with a fast-growing company

  • Numerous employee benefits and HR resources

  • Excellent stability and long-term prospects with expansion of clients and services in every state.

At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values.

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