Customer Support Specialist

**Our Mission to be Bold and Impactful**
- **_Work in a Fun and High Preforming team_**:

- **_Be apart of a fast paced environment_**:

- **_Join a growing company, selling and supporting our cutting edge technology_**

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**How you contribute**
- This role is a great opportunity for a talented and customer-focused Customer Support Specialist to join our rapidly growing customer success team. You will manage internal assists and inventories and produce internal documentation and procedures, and provide support for level 1 tickets. This role is ideal for someone with a can do attitude and willing to help out when needed

**Here’s what we need**:

- Stock take and management of internal assets and inventory
- Management of check-in/check-out of assets
- Audit of returned assets to ensure complete parts and accessories have been returned.
- Continuous improvement on structure and methodology of an asset management system.
- Communication of accessory order progress and priority internally
- Produce internal documentation, including common FAQs and procedures
- Summarise and present customer feedback to the team to enable high-priority product improvements
- Manage level 1 support tickets and tasks
- Regular communication and tracking with third-party service providers (D1)

**How you’ll succeed**:

- Excellent customer service and communication skills.
- Experience using HubSpot
- Good problem-solving and trouble shooting skills, with attention to detail.
- Ability to thrive in a fast paced and continuously improving environment.
- Experience with an ERP system such as or similar to Jira, would be beneficial.
- Experience in a customer facing technical support role (Desirable)
- Interest of drones and/or Lidar technology (Desirable)

**The added perks**:

- Get a competitive remuneration package including superannuation
- Participate in our employee share option scheme (Equity).
- Work alongside a friendly and passionate team on cutting edge technology - _We know that our success and growth is a result of our motivated and inspiring teams._
- Take up our genuine learning and development opportunities.
- Settle into our great work environment and facilities.
- Chill out and enjoy our loaded kitchen facilities with games, snacks, drinks, fresh fruit and coffee machine provided.
- Enjoy the flexibility to work from home a few days of the week and our greatly appreciated meeting free Wednesdays.
- Take advantage of our office location in Milton - Enjoy the bustling cafes and tasty food options available
- Join in on our fun work events and activities such as 'Funky shirt Fridays', 'Coffee Club' and 'Emesent Radio'.
- Take up our paid parental leave.
- Work in comfort with a casual dress code.
- Utilise our secure bike storage and shower facilities offered on-site.
- Take part in our generous employee referral scheme.
- Centralised in Brisbane, we offer moving assistance to help you relocate and join our collaborative workplace.

**Who Are We?**
- Emesent has built a reputation as the key leader in automating data collection in challenging environments. Our award-winning technology, Hovermap, utilises innovative hardware, advanced algorithms and machine learning to automate collection and analysis of the physical world. Customers are able to acquire data in GPS-denied environments gaining insights that were not possible before. Our rapidly growing customer base are in the fields of mining, infrastructure and survey & mapping.
- Starting from a humble vision in Brisbane, Australia, with deep connections to Australia's globally recognised CSIRO, Emesent has made an emerging name for itself across the Globe and is successfully becoming a world leader in this unique industry of autonomous technology
- At Emesent we pride ourselves on the way our people operate, we embrace diversity and equal opportunity, and are committed to building a team that represents a variety of backgrounds.
- Our global talents are a cut above the rest who are at the top of their game, thriving in a collaborative environment. The work culture here is inclusive with the perfect balance of delivering results and pushing the boundaries all whilst having a little fun