Service Manager

Requisition No: 5049
- Executive Division: Operations
- Division: Western Health at Home
- Program: Sub-Acute at Home
- Department: ED Care Coordinators RAH
- Enterprise Agreement: Allied Health Professionals (Victorian Public Sect
- Job Function: Allied Health Professionals
- Project:

- **Location**:Sunshine Hospital
- **Employment Type**:Fixed Term,**Part Time - September 2025 until April 2026
- **Salary**:VB27

**About the role**:
Western Health is seeking a dynamic and experienced health leader to take on the pivotal role of Service Manager - ED Care Coordination, Rapid Allied Health & Psychology at Home. This position offers the opportunity to lead and influence innovative, patient-centred models of care across acute and community settings within one of Victoria’s most progressive health services.

As part of the Western Health at Home Division, this role provides strategic and operational oversight for a suite of integrated programs focused on improving patient flow, supporting timely and safe discharge from hospital, and preventing avoidable presentations and admissions.

Operating across our Footscray, Sunshine and Williamstown campuses, the Service Manager will lead a multidisciplinary workforce committed to delivering responsive, collaborative, and high-quality care in partnership with patients, families, and community providers.

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**Key responsibilities**:

- Provide operational leadership and workforce management across ED Care Coordination, Rapid Allied Health, and Psychology at Home services
- Oversee service planning, performance, budget and resource allocation
- Drive team development through supervision, coaching, training, and performance review
- Lead and support continuous improvement, innovation, and research initiatives
- Strengthen internal and external partnerships to enhance integration and continuity of care
- Ensure service delivery aligns with Western Health’s Best Care principles and organisational priorities

**Abou you**:

- A tertiary qualification in an Allied Health discipline and registration with AHPRA.
- Demonstrated experience in healthcare leadership, ideally within rehabilitation or community-based models of care.
- Exceptional skills in communication, collaboration, and strategic thinking.
- Proven ability to drive service innovation and lead teams through change.
- Commitment to safe, person-centred care and quality improvement.
- A valid Victorian Driver Licence for community service delivery

Position Description

**About Western Health**

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

**Why join us?**

**Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.

**Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.

**Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.

**Organisational culture and environment**
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that