Governance and Information Officer

This role supports delivery of the organisational governance and compliance
frameworks, including policy, delegations, compliance, transparency, and legal
information, review privacy matters, and support complaint management systems.
The role provides business improvement initiatives in relation to privacy, policy and
compliance management and seeks best practice in governance and transparency.
The role delivers positive customer engagement with internal and external
stakeholders, and provides advice, instruction, and training.

**RELATIONSHIPS**

**Reports to**:Position Title Program Leader Governance

**Report to**:Position Number P00909

**Staff Responsibility**:Nil

**Key Internal Relationships**:Service managers, directors and CEO
Council employees

**Key External Relationships**:Government agencies for example, Office of Local
Government, Information Privacy Commissioner,
NSW Ombudsman
Solicitors
Customers/residents

**KEY RESPONSIBILITIES**
1. To contribute to help Council deliver its sustainability goals.

Date last reviewed: 23-8-2024 Page 1

2. To manage and implement requirements of the Government Information
access or review, conduct comprehensive research, interpret legislation and
make determinations under the provision of the Act.

3. To support Government Information Public Access (GIPA) Act_ _and Privacy
and Personal Information Protection (PPIPA) Act compliance and processes,
including reporting, system development and maintenance, and to provide
support, training and advice on transparency and privacy.

4. To support delivery of the organisational policy and compliance management
framework, including to administer, develop and advise internally on
legislative compliance oversight processes, legal referral and expenditure
processes, delegated authority, policy review, and compliance matters across
the breadth of council functions.

5. To support all functions and administration within the Governance and
Compliance Service, including legal referral and expenditure processes,
compliance and delegation oversight processes,, policy and registers
management, and to undertake system maintenance and data management
associated with these processes.

6. To support and administer general complaint and unreasonable complainant
conduct management processes, including complaint management system
development and maintenance, monitoring, analysis and reporting, and to
provide support, training and advice. To provide high level administrative and
customer service functions including, preparation of complex correspondence
and reports, data input and analysis, information management, research, and
to maintain strict confidentiality requirements.

7. To undertake internal and external research, including with respect to council
records, legislation, standards, government circulars, industry guidelines and
model policies in the preparation and review of projects, compliance, policy
and procedures.

8. To undertake other duties as required, including administration,

correspondence, reporting, responding to a wide range of internal and

external enquiries, special project facilitation or involvement or preparing

and/or presenting training.

**Guiding Principles**
- We act as one organisation responding to the changing needs of our

community while protecting and enhancing our World Heritage environment
- We are strategy led, driven by our Community Strategic Plan with clear

priorities and focus
- We are service focused we continuously improve service provision and

provide excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation,

operations and culture for our employees, our community and our
environment
- We are a socially, environmentally and financially sustainable organisation,

living within our means, ensuring best value resource allocation
Date last reviewed: 23-8-2024 Page 2

These Guidelines complement the Council’s adopted Values of: Work Together;
Work Safe Home safe; Service Excellence; Value for Money; Trust and Respect;
and, Supporting Community

**Workplace Health & Safety**

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but
are not limited to identifying potentially unsafe situations or work practices and
notifying your Supervisor or Manager (or the Health, Safety Manager/Area Safety
Representative); never performing a task that you believe is dangerous or for which
you do not have the experience, or have not received appropriate instructions and
training or where the correct equipment to carry out the task safely is not available;
always work in a safe manner and in accordance with safety instructions, where
applicable; use the work equipment supplied for the job, in accordance with the
manufacturer's instructions), and any personal protective equipment, which the
Council deem