Program Leader Information Services V23/8964

The purpose of the position is to lead the Information Services team in supporting the

existing technology landscape and delivering contemporary Information & Communications

Technology solutions to evolving business requirements through the planning, procurement,

and implementation of industry best practice communications infrastructure.
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,

and cloud computing.
- Plan, procure, implement, and oversee the management of ICT infrastructure.
- Ensuring customer service, business continuity, disaster recovery and information

security.
- Develop policies and procedures to align with technology trends and supporting

organisational work practices.
- Liaise with internal and external stakeholders to implement industry best-practice

technology solutions.

**RELATIONSHIPS
**Reports to: (**Position Title)**:Manager Business & Information Systems

**Report to: (**Position Number)** **P00010

**Staff Responsibility**:7

**Key Internal Relationships**:BIS Applications Team
Enterprise System Project Team
All other internal customer areas within Council

**Key External Relationships**:Government Agencies; Hardware, Software, and
cloud service Providers; Consultants and
Contractors;

**WORKING ENVIRONMENT**

The position is located in Business & Information Services - Technology Team. This team
manages helpdesk operations, local area and wide area networks; various fixed and mobile
end-user devices, voice and mobile communications, on-premises and cloud-based server
systems and printing.

**KEY RESPONSIBILITIES
- Strategically lead, coach, develop and manage the technical infrastructure team.
- Providing expert advice to the manager in relation to IT infrastructure, cyber security,

and cloud computing.
- Plan, procure, implement, and oversee the management of ICT infrastructure

including End User Computing Devices, Server and Storage systems, Cloud

computing, LAN/WAN/Wi-Fi configuration, Firewalls and Cybersecurity.
- Implement technologies to ensure high levels of customer service, business

continuity, disaster recovery and information security.
- Develop policies and procedures to align with technology trend and supporting

organisation work practices.
- Liaise with internal and external stakeholders to implement industry best-practice

technology software and hardware solutions.
- Coordinate ICT projects delivery and initiatives to improve business and service

delivery processes.
- Develop, implement, and review standard operating procedures and processes.
- Provide mentoring and coaching to team members.
- Maintain team engagement and facilitate a culture that reflects the corporate values.
- Plan, monitor and manage the team to achieve performance targets and business

plan initiatives.
- Provide high level strategic or specialized advice to Council and/or senior

management.
- Resolve high level or escalated customer requests, technical requests, and

complaints.
- Manage the ICT Infrastructure budget, procurement, and ICT asset lifecycle

management.

**Team management and quality outcomes**

Work collaboratively and contribute to quality outcomes:

- Manage operational issues and workloads to deliver the service business plan and

contribute to the delivery of the Branch Business plan and priorities.
- Contribute to the development of the directorate Business plan and assist the Service

Manager to set technological directions and priorities for the service, and council.
- Regularly review and report on team performance in meeting customer and service

level expectations and where necessary recommend strategies to improve

operational performance.
- Manage budgets within delegated authority, analyze and monitor budgets and make

recommendations to the Service Manager regarding budget, business, and work

planning for the team.
- Maintain a close relationship with the Business Team to support the software

systems rollouts and ensure that technology infrastructure is coordinated to achieve

business objectives.
- Undertake performance management of the technical team and contribute to the

improvement of performance.
- Liaise with the Service Manager to resolve complex and diverse issues that have a

broad impact on the organisation.
- Provide authoritative specialist technical advice to the Service Manager and the

organisation.
- Keep up to date on emerging technology and solutions.

**Ethics and safety**
- Act in accordance with the requirements of the law and Council’s Code of Conduct.
- Act in a manner that promotes integrity, ability, judgment, and transparency in

processes.
- Implement the provisions of EEO, Anti-discrimination legislation and OH&S.

**Guiding Principles **_(mandatory section do not delete) _
- We act as one organisation responding to the changing needs of our LGA and

community.
- We are strategy led, driven by