Care Partner

6 days ago

Mulgrave, Australia Australian Unity Full time

**About Us**

At Australian Unity and within our Home Health function, we’re transforming the way we work in our local communities to improve health and care outcomes for customers. By working together, differently - we believe we will be able to plan and deliver better care for customers. We'll be able to support customers to live vibrant, healthier, more independent and fulfilling lives. And we'll help them to be part of thriving and supportive communities.

**About Your New Role**

The Home Health Care Partnering function is a dedicated team focused on providing the customer with confidence that their needs and goals will be met through comprehensive needs assessment and care planning and provide the customer with guided choice on the best pathway of care to achieve the outcomes that matter to them. They will do this by achieving the best of care coordination and service matching.

Care Parters sit alongside the customer to understand who they are and how they want to live their life, engaging with them to develop and maintain holistic health plans to enable the delivery of high quality care within their homes.

This is a Full Time position based supporting our South East Melbourne region, working alongside our team in the Mulgrave branch.

**Key Accountabilities**:

- Put the customer at the heart of all we do, enabling us to grow our safe minutes of care and positively impact the community.
- Focus on the person not the plan by supporting core customer processes to ensure high level attainment of customer goals and outcomes as defined by health plans.
- Build trusted relationships with the customer, their families and carers to fulfil their vision of staying at home.
- Build positive relationships with key internal and external stakeholders to ensure customers receive appropriate supports and services that deliver optimal health outcomes.
- With the support of the Care Partnering Team Leader engage with health professionals to understand the care needs of the customer and put appropriate supports in place.
- Review new customer intake information and prepare for initial customer visit/call including checking all relevant documentation.
- Build rapport with the customer and give them confidence that the services supports the needs of the customer and to enable conversion.

**Why Join Us**:

- Yearly Paid Community, NAIDOC and Wellbeing days
- Competitive Remuneration
- 14 weeks, fully paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Work side by side with our Australian Unity colleagues within our Branches
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity's Employee Learning platform
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.

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