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Community Support Manager

3 weeks ago

Mulgrave, Australia Australian Unity Full time

**About Us**

As Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first - customers, clients, partners and communities.

The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

**Make a meaningful difference with Australian Unity**

Within this Home Health program we have an exciting **Full Time Community Support Manager** position, which internally we title as a Junior Community Liaison Manager, based from our branch in** Mulgrave. **This role will support our Home Care team across South East Melbourne.

**About Your New Role**

As a Junior Community Liaison Manager you will be the primary point of contact for our customers and your own team of Care Workers pirmarily located in the Mornington region**.**

You will enjoy being active in your local community meeting with clients and their families. You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely. All the while sitting side by side in branch with our Australian Unity team.

**About your new role**:

- Manage and lead a Home Care service program, including the operational leadership of a team of Care Workers.
- Assist the Branch Manager with overall leadership support for the area, it’s staff and clients
- Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
- Managing client escalations and complaints to a high level of resolution.
- Developing exceptional relationships with both existing and new clients and their families.
- Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.

**About You**
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Experience with managing remote direct reports would be highly regarded
- Proven experience in coaching and developing high performing teams
- Experience managing a high volume client caseload, including complex client care needs, service allocation and case management
- Some knowledge of Home Care Packages would be highly beneficial.

**Why Join Us**:

- Yearly Paid Community, Deep Thinking and Wellbeing days
- Competitive Remuneration
- 14 weeks, fully paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Work side by side with our Australian Unity colleagues within our Branch in Mulgrave
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity's Employee Learning platform
- Access to a range of great staff discounts on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.