IT Systems Analyst

3 days ago

Mulgrave, Victoria, Australia Fronditha Care Full time $80,000 - $120,000 per year

Brief Description
About Fronditha Care
Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families.

Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care. More than 1000 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.

As the IT Systems Analyst, you will oversee the administration, configuration, enhancement, and ongoing support of Fronditha Care's core business systems. Reporting directly to the General Manager ITS, you will act as the primary contact for addressing business system-related queries and issues. Your role will involve collaborating closely with internal stakeholders to map business processes, identify areas for improvement, and implement solutions directly or coordinate effectively with vendors to ensure successful outcomes.

This position includes hands-on technical responsibilities, such as configuring ERP systems, managing and supporting various SaaS products, and developing or enhancing solutions using Power BI, Dynamics 365, SSRS, SQL, and API integrations. Your work will be pivotal in streamlining operations and enhancing the efficiency of technology-driven processes across the organisation.

Key Responsibilities

  • Provide responsive and user-friendly application support, promptly resolving issues and clearly communicating technical details to non-technical users.
  • Engage closely with stakeholders to understand business needs, identify gaps, streamline processes, and implement improvements or automation.
  • Coordinate effectively with vendors on project management, system enhancements, and ongoing support activities.
  • Manage enhancement requests through system customisation, configuration, and limited development activities.
  • Contribute to strategic planning regarding business systems replacement, consolidation, or improvement to align with evolving organisational requirements.
  • Support governance activities, including defining project benefits, preparing status reports, managing budgets, and delivering updates to senior management and the board.
  • Assist the IT Manager with implementing Fronditha's IT strategy and related governance processes.

About Your Profile

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Relevant IT industry certifications are desirable, including Project Management, Business Analysis, Development, Architecture, or similar certifications.
  • Minimum 3–5 years of experience across software development and implementation roles, including analysis, development, architecture, and/or QA.
  • Proactively identifies opportunities for improvement and takes initiative to enhance customer satisfaction.
  • Demonstrated experience providing application support, either internally or as a vendor, with familiarity in platforms such as Jira, ServiceNow, Zendesk, etc.
  • Proven experience in business analysis, including developing process maps and detailed process documentation.
  • Strong stakeholder engagement and negotiation skills, essential for working

Why choose Fronditha Care?
Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

Our Benefits

  • Above award pay with annual pay increases under respective Enterprise Agreements.
  • Salary packaging up to $15,900 per annum of pre-tax income.
  • Meal and entertainment benefits up to $2,650 per annum.
  • Benefits available through Fronditha Care's superannuation partner.
  • Gender neutral paid parental leave of 6 weeks.
  • Ability to purchase additional annual leave.
  • Enhanced leave entitlements for employees covered by respective Enterprise Agreements.
  • Learning and development, career pathway opportunities, communities of practice and other learning programs.

If you are looking for a rewarding career and for a role where you can make a positive impact in people's lives, then we'd love to hear from you. Apply online now.

The successful applicant will also be required to undergo a current Police Check.

Please email your resume to or please call Anna for a confidential discussion on

Requirements
Summary

  • Commercial Analyst

    1 day ago

    Mulgrave, Victoria, Australia Randstad - Accounting & Finance Full time $90,000 - $120,000 per year

    Our Client Randstad is delighted to be partnering with a leading national governing body in the sports industry. Thisis a unique opportunity to step into a newly created Commercial Analyst role, offering a healthy balancebetween core finance and business strategy, moving beyond traditional reporting to deliver truecommercial insights. If you're a highly...

  • Credit Analyst

    1 week ago

    Mulgrave, Victoria, Australia Randstad - Banking & Financial Services Full time $90,000 - $120,000 per year

    Credit Analyst - Immediate StartAre you a highly skilled Credit Analyst with a Diploma of Lending and Finance (DLA) looking for your next challenge? We have an immediate-start, 3-month contract role with a high potential for permanency, based in Mulgrave. This is a fantastic opportunity for an experienced professional to join a dynamic team and manage the...

  • Commercial Analyst

    1 week ago

    Mulgrave, Victoria, Australia Tuco Full time $90,000 - $120,000 per year

    About TUCOTUCO Freight Management is a leading 4PL provider in the Australian domestic transport sector, managing a large network across carriers, customers, and technology. We are in agrowth-focused period, expanding our customer base and enhancing our service and technology offering.We also own and operate our ownproprietary Freight Management System...

  • Senior Business Analyst

    5 days ago

    Mulgrave, Victoria, Australia Kmart Australia Limited Full time $80,000 - $120,000 per year

    Brighter Futures Start HereAt Kmart it's not just what you do, it's who you are that makes every day living brighter.You'll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you'll feel the impacts of the work you'll do for our millions of customers every day.We're focusing on being a...

  • IT Service Desk Analyst

    1 day ago

    Mulgrave, Victoria, Australia ASI Solutions Full time $60,000 - $90,000 per year

    About ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are maximising on...

  • IT Service Desk Analyst

    1 day ago

    Mulgrave, Victoria, Australia ASI Solutions Government Full time $68,000 - $74,000 per year

    DescriptionAbout ASI SolutionsTechnology is at its most powerful with the right people behind it.Since 1985, ASI Solutions has been empowering a variety of businesses, across the public and private sector, by integrating IT solutions in a way that is meaningful and transformative to their business. At ASI Solutions, our goal is to ensure our customers are...

  • UX/UI Designer

    2 weeks ago

    Mulgrave, Victoria, Australia Clear21 Full time $80,000 - $120,000 per year

    Ready to elevate your career and make a meaningful impact at the intersection of technology and business?Join Clear21, a fast-growing, well-established SaaS company transforming the Automotive Repair Industry with high-quality, reliable software solutions. We're looking for a skilledmid-level UX/UI Designerwho thrives in fast-paced, hands-on environments to...

  • IT Service Desk Analyst

    1 week ago

    Mulgrave, Australia Kmart Full time

    **Brighter futures start here** At Kmart it’s not just what you do, it’s who you are that makes every day living brighter. You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day. We’re...

  • Service Desk Analyst

    3 days ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • IT Service Desk Analyst

    1 week ago

    Mulgrave, Australia Kmart Full time

    **Brighter futures start here** At Kmart it’s not just what you do, it’s who you are that makes every day living brighter. You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day. We’re...

  • Commercial Analyst

    2 weeks ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** As Australia and New Zealand's biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving...

  • Inventory Analyst

    3 days ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Accounts Payable Support Analyst

    2 weeks ago

    Mulgrave, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners. THE OPPORTUNITY The Accounts Payable Support Analyst will be responsible for providing accounts investigation and analysis to facilitate the Accounts Payable...

  • Laboratory Analyst

    2 weeks ago

    Mulgrave, Australia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Mulgrave, VIC Permanent Position 2+ years experience in a similar role **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a...

  • Laboratory Analyst

    5 days ago

    Mulgrave, Australia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Mulgrave, VIC Permanent Position **Position Summary** Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. This is an exciting...

  • Reverse Logistics

    1 week ago

    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start here** As Australia’s biggest and most loved retailer, we’ve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy...

  • Workforce Data Analyst

    1 day ago

    Off-campus - Mulgrave, Australia Monash Full time $106,789 - $117,128 per year

    Workforce Data AnalystJob No.: 686485Location: 211 Wellington Road, MulgraveEmployment Type: Full-time Duration: 12-month fixed-term appointmentRemuneration: $106,789 - $117,128 pa HEW Level 7 (plus 17% employer superannuation)Amplify your impact at a world top 50 UniversityJoin our inclusive, collaborative communityBe surrounded by extraordinary ideas -...