IT Systems Analyst

2 days ago


Mulgrave, Victoria, Australia Fronditha Care Full time $80,000 - $120,000 per year

Brief Description
About Fronditha Care
Fronditha Care is an award-winning not-for-profit aged care provider, specialising in providing culturally sensitive aged care for people of all backgrounds for more than 46 years. We provide a wide range of aged care services and programs to support elders and their families.

Through our core values of Respect, Do Right, Bring Joy and Inspire Better, we deliver a Bounty of Care that provides for the cultural, spiritual and health needs the elders in our care. More than 1000 people choose to work at Fronditha Care, caring for elders across our 5 residential facilities in Melbourne and Newcastle, in their homes and in the community, across metropolitan Melbourne.

As the IT Systems Analyst, you will oversee the administration, configuration, enhancement, and ongoing support of Fronditha Care's core business systems. Reporting directly to the General Manager ITS, you will act as the primary contact for addressing business system-related queries and issues. Your role will involve collaborating closely with internal stakeholders to map business processes, identify areas for improvement, and implement solutions directly or coordinate effectively with vendors to ensure successful outcomes.

This position includes hands-on technical responsibilities, such as configuring ERP systems, managing and supporting various SaaS products, and developing or enhancing solutions using Power BI, Dynamics 365, SSRS, SQL, and API integrations. Your work will be pivotal in streamlining operations and enhancing the efficiency of technology-driven processes across the organisation.

Key Responsibilities

  • Provide responsive and user-friendly application support, promptly resolving issues and clearly communicating technical details to non-technical users.
  • Engage closely with stakeholders to understand business needs, identify gaps, streamline processes, and implement improvements or automation.
  • Coordinate effectively with vendors on project management, system enhancements, and ongoing support activities.
  • Manage enhancement requests through system customisation, configuration, and limited development activities.
  • Contribute to strategic planning regarding business systems replacement, consolidation, or improvement to align with evolving organisational requirements.
  • Support governance activities, including defining project benefits, preparing status reports, managing budgets, and delivering updates to senior management and the board.
  • Assist the IT Manager with implementing Fronditha's IT strategy and related governance processes.

About Your Profile

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Relevant IT industry certifications are desirable, including Project Management, Business Analysis, Development, Architecture, or similar certifications.
  • Minimum 3–5 years of experience across software development and implementation roles, including analysis, development, architecture, and/or QA.
  • Proactively identifies opportunities for improvement and takes initiative to enhance customer satisfaction.
  • Demonstrated experience providing application support, either internally or as a vendor, with familiarity in platforms such as Jira, ServiceNow, Zendesk, etc.
  • Proven experience in business analysis, including developing process maps and detailed process documentation.
  • Strong stakeholder engagement and negotiation skills, essential for working

Why choose Fronditha Care?
Fronditha Care is driven by our ethos of providing a Bounty of Care that extends to our clients and employees. We are committed to creating a safe, inclusive workplace that sets our people up for success and helps them grow in the workplace and in life.

Our Benefits

  • Above award pay with annual pay increases under respective Enterprise Agreements.
  • Salary packaging up to $15,900 per annum of pre-tax income.
  • Meal and entertainment benefits up to $2,650 per annum.
  • Benefits available through Fronditha Care's superannuation partner.
  • Gender neutral paid parental leave of 6 weeks.
  • Ability to purchase additional annual leave.
  • Enhanced leave entitlements for employees covered by respective Enterprise Agreements.
  • Learning and development, career pathway opportunities, communities of practice and other learning programs.

If you are looking for a rewarding career and for a role where you can make a positive impact in people's lives, then we'd love to hear from you. Apply online now.

The successful applicant will also be required to undergo a current Police Check.

Please email your resume to or please call Anna for a confidential discussion on

Requirements
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