Concession Manager

5 days ago

Melbourne, Australia Country Road Group Full time

As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed.

Key responsibilities
- Drive a customer centric culture, creating a warm and meaningful instore experience
- To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
- Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen
- Inspire and empower your team through collaborative leadership, training and development
- Work collaboratively with other Concession, Floor Managers and Cluster Managers
- Embody our key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.

Attributes you possess
- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Proven experience in managing a fast paced retail, hospitality or similar business
- Ability to manage budgets, interpreting financial reports and generating efficient rosters
- Experience managing the performance, productivity, training and development of a large team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business.

Why work for us
- A competitive remuneration package, including incentives
- Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products.
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.

About us

Since launching our first store in South Yarra in 1975, we’ve come a long way in the past 40+ years. Though some things have changed over the years, our mission and vision still remains the same. We’re pioneers for dressing Australia’s modern man in accessible luxury, with a focus on innovative design, expert fit and tailoring, and a supreme attention to detail.

How we do this is simple: we focus on quality providing exceptional product and customer service. It’s what keeps our customer well-dressed no matter the occasion or dress code, and why we’re trusted amongst inspirational, fashion involved modern men for on-trend and innovative casual, careers and formalwear.

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