Concession Manager

**Our Story**:

- Our stores capture the essence of Giorgio Armani with a rich Italian heritage, cutting-edge luxury, and distinctive design. We are committed to a family-oriented environment where we focus on empowering, inspiring, and developing all of our team members.
- The Armani Group is a leading luxury fashion house established in 1975 by founder, Giorgio Armani. Renowned for our tailored, unstructured and mínimalist signature style, Giorgio Armani is committed to creating a unique luxury experience for each of our clients. Our extensive portfolio includes apparel, accessories, fragrance, cosmetics, and home furnishings that encapsulate the essence of style and elegance.

**About the role**:

- We are currently recruiting an individual with Premium fashion experience to join our team as a Concession Manager in our **Bourke St Melbourne David Jones Concession.**
- Drive sales by setting and achieving sales targets, monitoring key performance indicators (KPIs), and implementing strategies to maximize revenue and profitability.
- Mentor and guide the concession team to cultivate solid and long-term relationships with clients, ensuring exceptional service before, during, and after their purchase to drive customer loyalty and repeat business.
- Leading and motivating a team of Client Advisors. Providing them with guidance, coaching, and ongoing training to enhance their product knowledge, sales skills, and customer service abilities.
- Develop and maintain an in-depth understanding of Giorgio Armani products, ensuring that all Client Advisors have completed the appropriate level of training.
- Collaborate with the Merchandising and Communications Managers to plan and execute promotional activities, events, and product launches, driving foot traffic and enhancing brand awareness within the local community.
- Manage day-to-day operations, including opening and closing procedures, cash handling, security procedures, and adherence to company policies and procedures.

**Abo**ut **you**:
We are seeking an engaging, service-minded individual who is driven to achieve results and provide exceptional customer experiences. As well as this, the following skills and attributes will contribute to your success in the role:

- Experience in a luxury fashion environment.
- Strong business mindset and problem-solving skills.
- Excellent communication and presentation skills.
- Excellent time management and customer service skills.

**To **be successful you will need**:

- An ability to build rapport quickly and establish effective working relationships.
- Previous experience working in retail, with a proven track record of driving sales to achieve and exceed store KPIs and budgets.
- Previous experience in a retail store management role, with concession experience is highly regarded but not essential.
- Advanced knowledge of Microsoft Office, SAP and experience in POS systems.

**Benefits working for us**:

- Amazing development opportunities across Giorgio Armani
- Join a global fashion luxury group
- Up to 40% generous staff discount available
- Monthly commission
- Employer Assistance & Wellbeing Program
- Birthday Leave
- 8 weeks of paid Parental Leave

**Our diversity value**:
At Giorgio Armani, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.