Concession Manager

1 week ago

Melbourne, Australia Country Road Group Full time

As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed.

Key responsibilities
- Drive a customer centric culture, creating a warm and meaningful instore experience
- To drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
- Ensure the team have an understanding of all business objectives, with a clear focus on commercial acumen
- Inspire and empower your team through collaborative leadership, training and development
- Work collaboratively with other Concession, Floor Managers and Cluster Managers
- Embody our key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.

Attributes you possess
- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Proven experience in managing a fast paced retail, hospitality or similar business
- Ability to manage budgets, interpreting financial reports and generating efficient rosters
- Experience managing the performance, productivity, training and development of a large team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business.

Why work for us
- A competitive remuneration package, including incentives
- Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at Myer
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.

About us

Witchery is a daily source of style, inspiration, and sophistication for all women, uniting a love of iconic design with a contemporary view on style. Proving that premium, quality-led design can be a part of every day or night, and that confidence comes not just from what you wear, but how you wear it. We care about the details - quality, responsibility, and exceptional design. We are Witchery.

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