Customer Experience Coordinator

2 weeks ago

Melbourne, Australia ABN Group Full time

493906
- Melbourne
- Administration/Support Service
- Customer Service
- Manufacturing/Operations
- Full-time (Permanent)

**Who Are We?**

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

**We Will Provide**

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth. Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

**What’s on Offer?**

Join the Knockdown Rebuild team and manage a portfolio of high-value projects, guiding customers through their preconstruction journey.

You’ll coordinate all aspects from sales acceptance to construction, ensuring a seamless experience and meeting key timelines.

The role includes:

- Deliver exceptional customer service throughout preconstruction.
- Finalise contracts within set timelines.
- Manage workflows from sales acceptance to construction.
- Collaborate with stakeholders to progress jobs efficiently.
- Ensure projects are delivered to site on time.

**What You Bring**:
To succeed in this role, you’ll need a strong customer focus, industry experience, and the ability to thrive in a fast-paced environment.
- Passion for the building industry and customer experience.
- Strong relationship-building skills.
- Resilience and determination in a fast-paced environment.
- Attention to detail when preparing documentation.
- Excellent listening skills and a positive, team-focused attitude.
- Experience in building and construction, managing customers.

**Why Join Us?**

You must have the right to live and work in Australia to apply.

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