Customer Experience Coordinator

3 days ago

Melbourne, Australia ABN Group Full time

493845
- Melbourne
- Customer Service/Call Centre
- Trades/Services
- Full-time (Permanent)

**Who are we?**

ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre.

**What's on offer?**

This is an opportunity to work as part of a team and manage a portfolio of customers to deliver the dream of home ownership.

You will provide an awesome customer journey by coordinating all required elements of the preconstruction workflow from sales acceptance through to construction whilst meeting expected timelines.

Responsibilities include:

- Providing excellent customer service in the preconstruction of customers' homes
- Ensuring contracts are delivered in designated timelines
- Supporting the coordination of jobs from sales acceptance to construction
- Communicating with key stakeholders to proactively progress jobs through the preconstruction process

**What can you bring?**
- Passion and enthusiasm about working in the building industry
- The ability to deliver an awesome customer experience
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Why work with us?**
- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

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