Customer Experience Coordinator

2 days ago

West Melbourne VIC, Australia Demka GmbH Full time $76,193 - $119,680 per year

Location:

Melbourne, VIC — Hybrid (2 days in-office, 2 days remote) or Fully Remote within Australia

Employment Type:

Full-time (4-day week: 32 hours over 4 days — e.g., Mon–Thu)

Part-time options may be considered for the right candidate.

Start Date:

As soon as possible

About Us

We're a fast-growing Melbourne-based fashion brand passionate about style, sustainability, and seamless online shopping. Our customers love our curated collections — and we're committed to making every interaction with us simple, friendly, and efficient. As we expand, we're looking for a thoughtful, organised person to join our small but mighty team and help us deliver exceptional service behind the scenes.

Your Role

You'll play a key part in keeping our customer experience smooth and our operations running well. No fashion degree needed — just good communication skills, a love of organisation, and a willingness to learn.

Key responsibilities include:

Processing and managing customer orders through our e-commerce platform

Responding to customer emails with care and clarity (no phone calls)

Coordinating with our warehouse and delivery partners to ensure timely dispatch

Helping maintain accurate product and customer data

Supporting seasonal campaigns (e.g., sales, launches) with light admin tasks

Sharing ideas to make our processes even better

This is a hands-on role with variety — perfect if you enjoy structure but also like seeing the impact of your work.

You Might Be a Great Fit If You…

Communicate clearly and kindly in written English

Feel comfortable using email, spreadsheets, and online tools (Shopify experience is a bonus — but not required)

Are reliable, detail-oriented, and take pride in getting things right

Can manage your time well (especially in a flexible/remote setting)

Enjoy working in a small team where your contribution matters

No prior experience in fashion or e-commerce? No problem We'll train you.

We welcome applicants from all backgrounds, career paths, and life stages.

Why You'll Love Working With Us

4-day work week — enjoy a 3-day weekend, every week

Flexible hybrid setup (Melbourne office near [e.g., Richmond/CBD] + remote)

Generous staff discount on our full fashion range

Supportive, low-ego team culture — no micromanaging

Real opportunity to grow as we scale (many team members have moved into marketing, buying, or ops roles)

Paid parental leave, mental health support, and inclusive workplace policies

Job Types: Full-time, Part-time

Pay: $76,193.43 – $119,680.06 per year

Expected hours: 32 per week

Work Location: Hybrid remote in West Melbourne VIC 3003

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