Enrolment Services Officer

4 days ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Fixed-term - Full-time

**Salary**: $70,086 - $77,430

**Grade**:VPS 2.2

**Occupation**:Other

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/VEC/1877491

Enrolment Services Officer

Full-Time, Fixed Term Contract (until 28 February 2027)

VPS Grade 2.2 ($70,086 - $77,430, plus superannuation)

Supportive, inclusive and high-performing work culture

Location update: This role will commence at 530 Collins Street, Melbourne VIC 3000, and relocate to 465 Plummer Street, Port Melbourne VIC 3207 by February 2026
**Why join us**
- At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
- We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches.
- to make a meaningful contribution to the democratic process.
- Important update on role location: this role offers an exciting opportunity to be part of the Event Strategy and Delivery (ESD) Branch during a period of growth and transition. Initially based at 530 Collins Street, Melbourne VIC 3000, the position will relocate to the new office at 465 Plummer Street, Port Melbourne. The new location will become the primary workplace for the ESD branch from January 2026, with some teams transitioning ahead of this date.

**What you will be doing**
- This role will be responsible for:

- Identifying and resolving discrepancies in electoral data to ensure accuracy, currency and integrity of the Victorian Register of Electors.
- Investigating and resolving enrolment matters in support of the work of the Roll Management division.
- Providing accurate and high-quality customer service in response to enrolment enquiries.
- Liaising with internal and external agencies in relation to enrolment matters.

**What you will bring to the role**
- Demonstrated experience in the delivery of valuable customer service.
- Strong analytical, data and problem-solving skills.
- Ability to multitask and prioritise in a fast-paced business environment, while maintaining a high degree of attention to detail.
- Ability to work flexibly as part of a team to support work outcomes.
- An understanding of electoral enrolment in an Australian jurisdiction is preferred but not essential.

**How to apply**

**All applicants must submit**:

- a current CV and
- a separate document with responses to Key Selection Criteria (KSC) 6.4, 6.5 and 6.6 as listed in the position description.

**Applications close at 11:59pm on 17 August 2025**

**VEC contact details**

- Applications close Sunday 17 August 2025 at 11.59pm

Posted
- 1 August 2025

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