Admissions & Enrolments Officer

Supportive team environment with a fantastic team culture
- Be part of UP Education group - Career development opportunities
- 12-month parental leave cover contract

**About Us**

At Builders Academy Australia (BAA), we are more than just a Registered Training Organisation (RTO). We are a community dedicated to building rewarding futures for our students and our team. With a commitment to quality and service, we work closely with employers, industry, and students to deliver exceptional training results. As a part of our dynamic team, you will contribute to our ongoing success and help shape the future of vocational education. Builders Academy is part of UP Education group. _UP Education_ provides higher _education_ through New Zealand and Australia's universities and vocational colleges.

BAA includes two renowned RTOs: House of Learning Pty Ltd trading as Builders Academy Australia (National RTO Code 21583) and City-Wide Building & Training Services Pty LTD trading as CWBTS (National RTO Code 91138). With nearly 4000 active students, we offer qualifications from pre-apprenticeships to Advanced Diplomas across four Australian states, serving both domestic and international students.

**Why Join Us?**
- ** Competitive Salary & Benefits**:Enjoy a comprehensive package that includes a competitive salary and opportunities for performance-based bonuses.
- ** Career Development**: We invest in our people with ongoing training, professional development programs, and clear pathways for career advancement.
- ** Innovative Environment**: Be part of a forward-thinking organisation that values creativity and innovation. Be part of bigger group.
- ** Supportive Team Culture**: Join a collaborative team where your contributions are valued, and successes are celebrated.
- ** Work-Life Balance**:Enjoy a balanced work-life dynamic with a focus on employee well-being.

**About the Role**

This role is offered as a 12-month contract covering parental leave. As a member of the Student Support Services team, you'll be responsible for providing the best available support to our students and their learning journey. This includes converting registrations to enrolments and ensuring students are given support; both pre and post training commencement.

**Key Responsibilities**:

- Ensure accurate data entry in IT systems (VETtrak, VETenrol, Canvas, ReadySkills) and maintain compliance with enrolment processes.
- Provide exceptional customer service by handling inbound/outbound calls, responding to enquiries, and supporting students pre/post-training.
- Conduct student enrolments, Pre-Training Reviews, and eligibility assessments efficiently and in compliance with guidelines.
- Process and verify enrolment paperwork, ensuring completion and compliance with regulations.
- Meet daily performance targets, including call volume, enrolments, and response time-frames.
- Assist with internal audits, continuous improvement initiatives, and administrative tasks as required.

**About You**

You'll have a strong ability to multitask and work effectively under pressure and have excellent communication and customer service skills with a student-focused approach.

**In addition, you'll have**:

- Experience in an RTO or administrative setting with strong organisational and problem-solving abilities.
- Proficiency in Microsoft Office Suite; experience with VETtrak is preferred.
- Understanding of Skills First, Higher Level Skills, Smart and Skilled, and Vet Student Loan programs.
- Ability to work independently and collaboratively within a team.
- Strong attention to detail with the ability to meet KPIs and compliance requirements.
- Ability to build rapport across all levels of the business with a flexible and adaptable approach.

**Join Us and Make a Difference**

**How to Apply**:
Attach you CV and cover letter and tell us why you’re the perfect fit for this role and how you can contribute to our success.** Don’t miss out on this exciting opportunity**

Builders Academy Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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