Front Office Manager

2 weeks ago

South Yarra, Australia Ovolo Group Full time

Founded in 2010, we’re an independently owned and operated lifestyle brand with hotels & restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It’s what we’re famous for. It’s what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It’s everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It’s what keeps us from swimming in the ‘sea of sameness. That’s why here we’ve ditched the tired old ‘corporate scripts’ and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We’re after you with all your you-ness.

**That’s the way, uh-huh, uh-huh I like it**

Blending past, present, and progressive, **Ovolo South Yarra** is a place where retro chic and pop-art collide. Taking its design cues from the days of disco, rock gods, and retro glamour, the vibe of Ovolo South Yarra is bold, creative, and unpredictable. Designed for effortless living, Ovolo South Yarra features 123 guest rooms, Lona Misa Restaurant & Bar, and event spaces.

**Who you are**
- A seasoned FOM with solid 2-3 years at FOM level in a Hotel environment
- Demonstrate ability to drive Customer Service Programs and achieve desired results
- An inspirational and people person who is a leader, mentor, support to your team that you manage
- Hands on and give assistance to the F&B team where required
- A stickler for attention to detail, the little things count
- Comfortable running your P&L, rostering and all things PMS
- You understand the Guest Experience and delivering the best in class guest journeys
- Excel at getting great feedback via online reviews and a whizz when it comes to all things social media
- Full of energy and enthusiasm, with a strong determination to succeed as a team

**What you'll get.....**
- Well, there's the chance to shine in a brilliant team environment in Australia, Hong Kong and now Indonesia - bring your personality and sense of fun to work and the most amazing team to work with.
- Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
- Receive Hotel benefits in rooms and our fabulous F&B outlets
- Stay Fit and Fabulous; be involved in our Wellbeing Programmes
- Develop relationships and make a difference to other people’s lives through our Community Programme
- Autonomous role with oodles of creative license & chance to showcase your entrepreneurial talent

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