Front Office Manager

6 days ago

South Brisbane, Australia Courtyard by Marriott, Brisbane South Bank Full time

An exciting and unique opportunity has come up for an experienced, hands-on and motivated professional with a passion for service and standards to lead our dedicated Front Office Team as Front Office Manager.

Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With over 8,000 properties, you'll find us in your neighbourhood and in more than 130 countries across the globe.

About the role

The Front Office Manager role is pivotal to the daily operation of the hotel and provides the perfect platform for career growth and development, gaining exposure across all areas of the hotel. This is a role where you can really make a name for yourself

Key Responsibilities
- Manage all aspects of the Front Office department to deliver a unique guest experience.
- Managing the day-to-day operations of the hotel
- Customer service duties including check ins, check outs and managing any guest enquires.
- Drive employee engagement within Front Office operation
- Prepare rosters to achieve budgeted payroll productivity.
- Maintain an awareness of hotel activities within property including, events, conferences, occupancy levels, profitability and key metrics of Guest Voice.
- Ensuring the health, safety, and well-being of all guests during your shift
- Manage staffing requirements, establish performance and development goals for team members and provide mentoring, coaching and regular feedback.
- Ensure policies, procedures, rates, and general hotel information are communicated to the team.
- Responding to guest feedback and communicating feedback onto relevant department managers.
- Implement training programs for all front office employees, conduct new employee inductions/on boarding and skills training.

What we are looking for
- Maintain a professional appearance and operational focus in the department
- Be able to lead initiatives and drive continuous improvement in the guest experience
- Well-developed problem solving and analytical skills
- Excellent understanding of hotel systems and revenue management principles
- Ability to work well under pressure and be able to multitask.
- Great communication skills (written and verbal), passion for delivering results and developing people and self
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the company.

**Salary**: From $65,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- South Brisbane, QLD 4101: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Front Office Manager

    4 days ago

    All Bluff, South, Australia MGallery Hotel Collection Full time $90,000 - $120,000 per year

    Company DescriptionWhere Rural Soul Meets Five-Star LuxurySet within the iconic Riverside Stables precinct, The William Inglis Hotel – MGallery by Sofitel offers a truly unique five-star hospitality experience. Blending boutique charm with luxury and history, our hotel is renowned for hosting high-end events, weddings, staycations and exceptional dining...

  • Front Office Manager

    5 days ago

    Brisbane, Australia SOFITEL Full time

    **Company Description** Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them...

  • Front Office Manager

    23 hours ago

    Brisbane, Queensland, Australia Sofitel Full time

    **Company Description**Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to...

  • Front Office Manager

    2 days ago

    Brisbane, Queensland, Australia Courtyard By Marriott, Brisbane South Bank Full time

    An exciting and unique opportunity has come up for an experienced, hands-on and motivated professional with a passion for service and standards to lead our dedicated Front Office Team as Front Office Manager.CompanyMarriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to...

  • Front Office Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000

    Job Title: Front Office ManagerA front office manager is responsible for overseeing the day-to-day operations of the hotel's front desk. This role involves ensuring seamless guest experiences and efficient team performance.The successful candidate will have previous experience in a similar leadership position, strong leadership skills, and excellent...

  • Front Office Manager

    1 day ago

    Brisbane, Australia Hyatt Regency Brisbane Full time

    Summary **About Hyatt Regency Brisbane** Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax. Located on Queen Street Mall, five-star Hyatt Regency Brisbane is...

  • Front Office Manager

    12 hours ago

    Brisbane, Queensland, Australia Hyatt Regency Brisbane Full time

    Summary**About Hyatt Regency Brisbane**Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a...

  • Front Office Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeOperations Part time $60,000 - $80,000

    Job OverviewManage the daily, weekly, and annual operations of the Front Office department to ensure high levels of hospitality and service. This includes representing property management in resolving guest or property-related situations.Key Responsibilities:Oversee the smooth operation of the department by monitoring performance against Marriott brand...

  • Front Office Operations Manager

    1 day ago

    Brisbane, Queensland, Australia beBeeManagement Part time $60,000 - $90,000

    Job Overview: We are seeking a skilled Front Office Supervisor to oversee daily front office operations and supervise staff members. As a key member of the front office team, you will be responsible for administering front office functions and ensuring seamless check-in and check-out processes. Main Responsibilities: Direct and work with managers and...

  • Front Office Duty Manager

    1 week ago

    Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301066 **Location**: Brisbane About Us About the Role Stamford Plaza Brisbane is currently seeking a full time Front Office Assistant Manager/ Front Office Duty Manager to join our Front Office Department. This role will suit a hospitality-driven professional that possesses the initiative and ambition to lead a dynamic team. It will be an...