Front Office Manager

2 weeks ago

Werribee South, Australia Lancemore Hotel Group Full time

**An exciting opportunity for an experienced Front Office Manager to lead the team at one of the grandest hotels in Australia**:

- ** A desire to nurture and build a service focused high performing team**:

- ** Mentoring and a tailored career pathway to advance your career**:

- ** Great variety of discounts and benefits including free parking**

We are on the hunt for an experienced and charismatic** Hotel Front Office**professional, to lead our guest focused team in an influential role Reporting to the General Manager, you will oversee the entire Front Office operation and develop a high performing team who will wow our guests with a flawless service experience at every part of their journey and contribute to our financial targets as a result of an effective training program, regular feedback and a hands on leadership style.

**About The Role**:

- Award winning 5* boutique hotel with a restaurant and spa, attracting leisure, corporate, conferencing and wedding guests
- Lead & support a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
- Develop the team by implementing effective inductions, on-going training, delegation and feedback
- Communicate all standards, policies, procedures, rates, packages and Hotel information and proactively monitor for consistency
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
- Effectively manage guest feedback and handle complaints
- Manage a 7 day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays

**About You**:

- Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritizing and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

**About Mansion Hotel & Spa**

Quite literally one of the grandest hotels in Australia, the Lancemore Mansion Hotel Werribee Park is a cosmopolitan haven of tranquility and charm. Set amongst 10 stunning acres of formal English gardens, expect grand architectural details, 91 curated suites, conference and meeting facilities, wedding and event spaces, Joseph’s restaurant and bar, a signature L.M. Spa, indoor magnesium pool, spa, and gym.

**Why work for Lancemore Hotels?**

A pioneer in boutique hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
- We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and, as such, offer career progression, generous staff discounts, companywide incentives, and team social activities.
- If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

**Follow us on LinkedIn**

**Our Values**

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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