Account Manager

**Account Manager - Commercial Division | NSW - Sydney**
- Play an integral role in building and maintaining broker relationships
- Use your technical general insurance knowledge to bring insights to your conversations
- Be the benchmark in the market for professionalism and servicing

**Are you looking for an organisation that has a high level of Integrity and professionalism?**

We’re seeking an
** Account Manager **to join our Commercial Division, based in our Sydney office. The Commercial division is Allianz Australia’s largest distribution channel whose customers include local, national and international brokers, and buying groups throughout Australia and New Zealand. You will be asked to develop best in market relationships with allocated brokers and to manage Account Management initiatives and behaviours including the engagement of key internal and external stakeholders to facilitate strategic and tactical objectives.

**You'll be responsible for**:

- Develop and maintain collaborative relationships with Brokers for accounts to enable understanding of their present and future needs and proposing products, services and upgrades to maintain and grow revenue.
- Develop and fulfil sales plan to achieve financial metrics, retention, target conversions and strike rates against developed and well managed business plans.
- Record activities, Broker profiles and development plans that enable quality measurement, cycle management, reporting and delivery to service level agreements.
- Understand customer insights and implement actions to continuously improve the Broker experience.
- Support the implementation of strategic initiatives to enhance sales capability, ensuring activities are in line with divisional and organisation focus areas and targeted outcomes.
- Act as a point of escalation for Broker requests, issues or complaints, evaluating available information and facilitating effective resolution.
- Own responsibility for credit/debt position for assigned panel of Customers/Brokers and work with Credit to address outstanding items.

**Important to your success**:

- You will be coming from a general insurance background ideally with your primary experience in broking, claims or underwriting of commercial risk.
- Proven sales ability including effective negotiation skills, the ability to influence and persuade.
- Demonstrated enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
- Adept at proactively building and maintaining professional relationships and networks to enhance industry positioning, exchange knowledge and elicit beneficial outcomes.
- Able to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Sound technical knowledge of relevant lines of insurance products and associated legislation.
- Excellent verbal and written communication skills, capable of communicating and presenting with clarity, impact and influence.

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual.

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusi