Manager, Process Enablement

**Req ID**: 95656
**Department**: Insto SP&E Data & PMO
**Division**: Institutional
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
As a Manager, Process Enablement you will rethink and redesign the way work is done and be integral to enabling automation programs to deliver great customer experiences, increase revenue, and reduce costs enterprise wide.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Melbourne
**Work Hours**: Full Time
2 Available Opportunities
What will your day look like?
**Your typical day or week will include**:

- Support the uplift of a process-driven approach for non-financial risk management across Australia Institutional business by delivering E2E process mapping & system configuration of division’s operations with key dependency, risk and control overlays
- Document important operations of their dependencies, supporting divisional operational enablement team to create sustainable Business Continuity Plans and setting tolerance for disruption
- Organise and facilitate workshops for the identification and documentation of critical and important operations
- Documentation of outcomes from workshops, data analysis and review, development of relevant supporting procedures and frameworks and stakeholder engagement across the organisation
- Developing solutions (process & tools) to support divisional adoptions with process-driven approach for non-financial risk management
- Responsibility for quantifying current state process performance, documenting SME pain points and identifying the key improvements required to improve performance and facilitating implementation of changes and assessment of benefits

What will you bring?
To grow and be successful in this role, you will ideally bring:

- Background in process management and governance with strong understanding of process architecture, value chain design and customer journey mapping.
- BMPN2.0 knowledge and ability to conduct process modelling at the right level
- Experience in using enterprise level process management tool (Signavio experience preferred)
- Lean Six-Sigma qualified (Black-belt)
- Logical, structured thinking and comfort with both data analysis and ambiguity, resulting in the ability to pragmatically break down complex problems, understand the key drivers and the improvement areas that will result in the biggest impacts
- Ability to deliver tangible results in compressed timeframes across a variety of businesses, countries, and products
- Demonstrate the ability to communicate effectively in all forms and simplify complex messages to stakeholders at all levels

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
29/05/2025, 11.59pm, (Melbourne Australia)