Client Relationship Manager

**Description**:
Are you ready to grow your career in travel assistance?

At World Travel Protection, protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens.

Our extensive experience in global travel risk management is the reason we are trusted by travellers, corporate risk managers and organisations across the globe, who allow us to help prepare them for potential travel threats and assist them when they need it most.

We are part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA sounds exciting right?

So, what’s our mission?

Protecting travellers - and supporting those responsible for their safety - is our business. We operate 24 hours a day, seven days a week from our 4 operation centres in Australia, Canada, Malaysia, and the UK, responding to the cries for help we receive from travellers across the globe.

So, what’s the job?

You’ll effectively account manage and retain all allocated existing clients
You’ll maximise cross and up-sell opportunities with existing clients to meet Account Extension targets
You’ll maximise business development opportunities with existing clients across borders internationally
You’ll partner with Operations and Medical teams to understand client issues and identify and address barriers to overall customer service
You’ll drive quarterly business reviews with clients and identify threats and opportunities for WTP and act on them accordingly
You’ll develop and maintain a sales pipeline for new extension business for Subscription services, Travel Risk Mgt, and Consulting services
You’ll develop and implement strategic account management plans for key clients
You will drive new business generation by working with existing clients
You’ll work closely with Marketing, partners and providers to generate and qualify new leads

You’ll represent WTP in attending meetings, presentations, conferences in view to generate new business opportunities or build brand awareness

And what are we looking for?

You will be an established Account Manager with experience managing high value clients
You will have experience in a service-related area such as client services or sales support
You will have a successful track record in account management in a B2B, complex solution selling environment
You will have a proven track record of overachievement of sales targets delivered both individually and as part of a team
You will bring excellent negotiation, public speaking, written and verbal communication skills
Previous experience in Insurance and/or Assistance is desirable

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach - after an initial training period of 3 months - ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.