Manager Consumer Insights

1 day ago

Melbourne, Australia nbn™ Full time

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity has presented itself for a Consumer Insights Manager, reporting to the Executive Manager Research & Consumer Insights where you will join a high performing team within our Customer business unit.

A bit about your role

In this role you will be accountable for undertaking ground-breaking research and delivering insights that create a step change in how nbn together with the industry deliver products and customer services that exceeds customer expectations. You will be responsible for developing best practice methodologies and leading analysis & reporting, resulting in deep and actionable research for nbn and the industry. Additionally, you will develop, deliver, and work across a variety of Research programs including quantitative tracking studies, voice of customer programs, ad-hoc program Research, qualitative Research and Driver modelling.

A bit about you

As this is a highly visible role that will drive real change, you will bring extensive experience in quantitative, qualitative and advanced research techniques along with strong stakeholder, project management and general leadership skills.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

Click here to see our list of employee benefits

and why we're recognised as a WORK180 Endorsed Employer for Women.

) and we will adjust to meet your needs.

Where to from here?

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

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