
Receptionist
2 weeks ago
We are looking for dynamic individuals to join our Joondalup contact centre based team as Receptionist. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.
This position works on a flexible roster between Monday - Friday 7am - 8.30pm and rotational Saturdays between 8.30am - 5pm.
In this role, you will:
- Be able to remain composed, think on your feet and provide exception inbound customer service through a high volume of calls while maintaining a warm and professional tone
- Promptly identify the members needs and transfer to an accurate department using internal systems
- Assist members with all RAC product inquiries promptly and professionally.
- Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
- Identify, acknowledge, follow up, and appropriately address member feedback.
- To succeed in this role, you will need:
- Exceptional customer service skills, displaying empathy and maintaining confidentiality.
- Strong problem-solving abilities and confident phone manner
- A team-oriented, flexible, and reliable approach to work.
- Proficiency in administration, systems, and typing skills.
- High level of resilience and ability thrive in a busy environment.
- About RAC:
BetterJourneysRAC
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