Workers' Compensation Claims Adviser

**Req. Id**:9986

**Date**:24 Jul 2025

**Location**:Brisbane, QLD, AU, 4000

**Company**:Queensland Rail

**You’ll connect Queensland. We’ll connect you to an amazing career.**
- Queensland Rail is built on true connection. And everything we achieve is made possible by you.

**Your Opportunity**
- As a self-insured employer, Queensland Rail manages Workers' Compensation claims in accordance with legislation, policies, procedures and standards. We currently have a great opportunity for a Workers' Compensation Claims Adviser to join our Health and Wellbeing team to manage workers’ compensation claims for the organisation.

**Main responsibilities of the role include**:

- Manage end-to-end statutory workers’ compensation claims to ensure timely, compliant, and person-centred outcomes in accordance with legislation and self-insurance standards.
- Determine claim liability by assessing worker statements, medical evidence, and investigation reports, consulting with the Senior Claims Adviser on complex claims to support fair and defensible decisions.
- Ensure a person-centred approaches that support early, safe, and sustainable recovery outcomes.
- Engage internal and external stakeholders, including leaders, medical practitioners, and allied health providers, to facilitate effective treatment, remove barriers to recovery, and achieve optimal return-to-work outcomes.
- Provide data and insights to support claims reviews, inform claim strategies, and assist with effective cost management.
- Maintaining appropriate skills and training in line with licence and regulatory requirements and keeping abreast of all changes to legislation relevant to the management and processing of Workers’ Compensation claims
- Assisting in the management of common law claims.

**Please see position description for further info**HERE**

**What you can bring to the role**:

- Extensive knowledge of Workers' Compensation and subordinate Legislation as it applies to statutory claims and common law claims and injury management;
- High level of skill in investigation and interview techniques in Workers’ Compensation claims management in a self-insured environment;
- Substantial analytical and decision-making skills;
- Substantial interpersonal, oral and written communication skills as well as being a team player
- Experience in SIMS is highly desirable

**Hours and Salary**
- This is a permanent position, based in Brisbane CBD, with a starting base salary of $117,750 plus up to 12.75% superannuation.

**Benefits that count**
- All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

- Balance your work and personal life with flexible working options
- Enjoy free travel to work and discounted rail travel
- QRI Lifestyle offers members access to over 2,000 exclusive discounts and services
- Prioritise your physical, emotional and financial wellbeing with our range of free services
- You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport
- Eligible employees can receive up to 100% reimbursement for professional membership fees
- Shape your rewarding career with clear pathways, innovative projects and opportunities for growth and leadership.

**Your Journey Matters. Make It with Us.**

**IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES**:
**Supporting a Diverse Workforce**
- Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.