Chief Claims Manager Officer

5 days ago

Brisbane, Australia C3 Talent Full time

Executive team member
- Commercially oriented focus
- Competitive package

WorkCover Queensland has been providing workers’ compensation insurance in Queensland for more than 25 years to more than 170,000 businesses.

Supporting Queensland workers and businesses is at the heart of everything WorkCover does. The most important thing for WorkCover is keeping Queenslanders working and understanding everyone’s needs are different by delivering valued experiences and tailored solutions. It’s people are connected to purpose and it is creating an environment that inspires them to make a difference.

The Executive team drives the strategic direction of the business, to ensure sustainable outcomes for Queenslanders and the workers compensation scheme.

Reporting to the Chief Executive Officer, the Chief Claims Management Officer (CCMO), is responsible for the entire case management function and must ensure the effective operation and performance of the statutory workers compensation claims scheme. Working closely with your four direct reports, as CCMO you will inspire and lead a team of 460, to strive for operational excellence using digital technology. The environment is challenging, with growing claim durations and heightened outstanding claims provisions. You must lead your team to challenge the status quo and think innovatively to develop and implement streamlined, efficient practices that will reduce provisions and achieve improved claim durations and outcomes for customers. The delivery of these outcomes will enhance and maximise the efficiency of the business unit and experience of each team member.

An empathetic, engaging degree qualified Executive who leads by example, from the front, will thrive of taking this team of stable, loyal employees, who currently work a 50/50 home/office arrangement, to greatness. Use your natural leadership approach of working with your people to inspire them to adopt a growth mindset and seek innovative ways to work more efficiently and effectively. Your extensive insurance knowledge, ability to work cohesively with a range of stakeholders, demonstrated success effectively managing a large team and willingness to explore alternate views will assist you to succeed. Excellent communication skills, proven experience managing complex and sensitive consultations, negotiations and partnership arrangements and comprehensive understanding of the commercial, industrial and political considerations that impact the business are essential in the CCMO.

Any initial enquiries direct to
**Peter Murphy on 0429 703234

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