Recoveries Specialist

3 days ago

Melbourne, Australia Optus Full time

**Please note, this is a 12 month Fixed Term Contract assignment**
It starts with YES
Optus proactively forges its path using technology, innovation, and investment. Collections & Recoveries helps customers manage financial commitments by finding payment solutions across Optus entities.
Your day in the life of a Recoveries Specialist at Optus
In the role of Recoveries Specialist, your main focus will be on upholding quality and compliance in recovery processes, policies, and contracts. You will report to the Recoveries Manager and your responsibilities will include improving debtor performance and contributing to the achievement of important metrics within Group Credit Risk. Your tasks will involve identifying, analyzing, resolving, and monitoring data issues, while working closely with the wider Group Credit Risk team and other collaborators.
By crafting and implementing effective processes for managing customer and digital data and system risk, you will contribute to the development of a risk-intelligent culture.
Your skills to pay the bills
Demonstrated experience in data governance and risk management, with the ability to analyze and remediate data issues.
Proven ability to lead and develop strategies to optimize debtor performance.
Strong collaboration skills to work effectively with various teams and collaborators.
Outstanding analytical and problem-solving skills to support argument development and operational decisions.
Ability to craft and implement governance requirements for data issue analysis and remediation.
Experience in budgeting, forecasting, and scenario analysis to support debt performance.
Proficiency in generating recovery insights through deep dive data analysis.
Excellent communication skills to provide insights on debtor segments and compliance standards.
Perks we love at Optus
3 days in the office, 2 days remote - with flexible hours to suit
Inclusive paid parental leave, up to 16 weeks for the primary care giver.
All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’.
Own your own growth by accessing an extensive online and facilitator-led learning catalogue.
**Connect at work through our colleague-led volunteer groups**: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

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